PlayStation®Home Support

PlayStation®Home Support FAQ

Please check this FAQ list before posting new threads about issues. Feel free to drop a PM if you have suggestions for additions to this thread.

~Helpful Links for Self-Help~

* PlayStation®Home Support Search *

* PlayStation®Home Terms of Service *

* PlayStation®Knowledge Center *

* List of Known Issues and Fixes *

If the tips in this thread fail to help, please check the following thread for best bug-reporting practices before creating a new thread about your issue:

[FAQ] Help us help you--BEST PRACTICES for reporting issues

Please note that this forum is for PlayStation®Home support issues. If you are having more general issues with your PS3 or the PlayStation®Network, you may want to visit the broader Playstation®Community Support space for assistance.

Q) I'm getting an error code. How do I figure out what this means?

A) If your error code begins with "80" (remove any "X" or "0X" at the beginning), you can look up your error code in the PlayStation®Knowledge Center. These error codes are for PlayStation®Network errors, so we recommend visiting the PlayStation®Network Space to discuss them. PSN access is required to use PlayStation®Home, as well as many other online gaming features.

Q) I can't find my item! Where is it?

A) First, you'll want to check this thread: [INFO] Tips for finding your items. If you are still unable to find your item after following those steps, Please see this FAQ [FAQ] Help us help you--BEST PRACTICES for reporting issues, and check the first couple of pages of the forum for similar issues other users might be having before creating a new thread.



Q) What can I do if I am having problems with freezing or frequent error messages in PlayStation®Home?

A)  Please try the following:

Clear your Home Cache.

We recommend trying this first. This can be done from within the Home Client, and will often help with freezing issues or constant error messages. This option will not cause you lose any content, but will require you to re-download every location.

• Press the Start button while logged into Home and go to the Options menu. From here, navigate to Settings > Personal > Clear Cache
• A message will pop up indicating that you will be temporarily disconnected from Home while the cache is clearing. Select ok, and then wait. This process can take a while if your cache is large.
• When the cache is done clearing, you will be automatically logged back into Home.
  

Delete PlayStation®Home.

This can also help with freezing issues, or constant error messages. This option will not cause you to lose any content, but will require you to re-download every location.

• When not logged into Home, press the Start button in the middle of your controller to go to the XMB menu. From there go to  (PlayStation®Network) > [PlayStation®Home] and press the Triangle button. Highlight "Delete" and press the Delete option. The PlayStation®Home icon will remain on the XMB.
• Next reinstall PlayStation®Home by selecting the [PlayStation®Home] icon, pressing X button again. Follow the on-screen instructions to reinstall Home.



Deleting Home Saved Data.

This option will not cause you to lose any content, but will erase the furniture layouts for your personal spaces, and will also erase any saved avatars. You can save your layouts before trying this option by using the Backup Utility.



• To delete the Apartment data, on the XMB go to  (Game) >  (Saved Data Utility). The Apartment is displayed under the date of the save data. Highlight the Apartment then press the button and highlight "Delete" and delete the data.

You may also want to check this thread:

• Connection Issues, Ports, IPs, Troubleshooting Tips and Links! http://community.us.playstation.com/thread/3413762

Q)  How do I use the Backup Utility on the PlayStation®3 computer entertainment system?

A)  Instructions for using the Backup Utility can be found here: http://us.playstation.com/support/answer/index.htm?a_id=798

Q)  How do I download the latest Home Client update?

A) If you are experiencing difficulty downloading the latest update, please note the following:

• When greeted with the Patch notification screen, you must wait for the orange / yellow HDD activity light on your PS3 to stop flashing before pressing any buttons. (This could take several minutes.)
• Once the yellow HDD access light has stopped blinking, then press "X" to start the install process. The update patch download should then begin as usual.
• Pressing any button before the orange / yellow HDD access light stops flashing may cause your PS3 to restart and and require you to start over from the beginning.

Q) I got the "Z (9-2)" error, what can I do?

A)  This error can usually be fixed by resetting your XMB clock. If that fails to work, you should Clear your Home Cache to fix the error.

• To reset your XMB clock, first press the PS button to access your XMB menu.
• Go to >Settings >Date & Time Settings >Date & Time
• You'll have the option to set your time >manually or >via internet. If using the internet option, be sure to check that your time zone and daylight savings settings are also correct!

Q)  I purchased a Personal Space but it dosen't have the Purchased icon on it.

A) If you purchased an apartment fromPlayStation®Home but it dosen't show up as Purchased content then try these steps below.

• While in-world on PlayStation®Home press the Start button on your controller, then click on the "Navigator" and scroll through your list of "Personal Spaces" to make sure you have it, if not then try step two.
• Check your e-mails for the Purchased Content Conformation for the item. If you have it them try step three.
• On your PlayStation®3 system's XMB (Xross Media Bar) scroll over to [PlayStation®Network] "Account Management" > "System Activation" > "PS3 System" > "Game" then press "X" on the Deactivate System option. After that re-activate the games and check your Home personal spaces again.
• The last step would be to try Clearing your Home Cache.
• If these options didn't fix the problem then please contact customer service

Q)  Users keep harassing me in Home, how can I stop this?

A)  In PlayStation®Home you have a few basic but effective tools you can use to help with harassment.

• The Report tool. You can report users be pressing the Select button on your controller and click "Submit a Report" after that press " X " on the user's ID you wish to report and click Submit. Then press " X " on the reason of the report and please keep in mind, if you do not know what to report the user for then use your best judgment. Note: False reports can be seen, and are punishable. If you are not breaking any rules, it will not matter if someone reports you.
• The Ignore tool. In your text chat, simply click on the user you wish to mute then click on "Ignore Player". This will mute their public chat from your chat window, but will not block them from sending you private messages via the XMB.
• The Block tool. To stop users from sending you Private messages via the XMB you'll need to add them to your "Blocked list". To block a user in-world on Home you can press the Select button then click on "Add someone to Your Block List" and press " X " on their ID name.

Q) How can I identify PlayStation®Home Staff?

A) Please read Mercury Valentine's Moderation FAQ by clicking HERE.

Q)  I've seen users asking to Game-Share, is this allowed?

A)  The simple answer is NO. If you're asked or if you see others being asked to "Game-Share" then please Report them. (Press Select > Submit a Report, then fill it out the best you can) because it can lead to account theft or even allow users to purchase content with your personal Credit Card.

Q) The knowledgebase and the forums were unable to help me. How do I contact Customer Service?

A) You can reach SCEA customer service through the following options:

• E-mail: The Ask a Question page in the Knowledgebase allows you to submit an issue to Consumer Services via e-mail.
• Twitter: There's an official Twitter account that is manned by SCEA Customer Service. It is operational 9:30AM – 5:00PM PST Monday through Friday with real-time  responses between 2PM – 5PM PST. Following @AskPlayStation will also  get you timely alerts as well as helpful tips. For more information, see this official blog post announcement.
• Other ways to contact Customer Service: http://us.playstation.com/support/contact_options/index.htm

Credit to Sophronia for creating the original Support FAQ, which is now maintained by the PlayStation®Home forum moderation team.