11-05-2012 02:40 PM
HYPNOSIS wrote:
what qualifies as evidence please?
are cinema files and screenshots also reset upon having your profile reset?
What should save and how would i save any evidence of where i am at,just in case a profile reset happens to me??
Screenshots of the in-game menu, your website stats screengrab, cinema files all work. It's your call if you want to perserve were you are at. This is a VERY rare thing that's happening but we wanted people to have an option.
11-05-2012 02:42 PM
Zylinderknopf wrote:Why is not possible to recover their profile if they have played past level 10?
My friend had 80,000 kills before he lost his stats. He has a screenshot.
Tell him to send it in if it was accomplished after 1.13 was released we might be able to help.
11-05-2012 02:43 PM
Orochidude wrote:
Zylinderknopf wrote:Why is not possible to recover their profile if they have played past level 10?
Kinda curious of this as well. Too late for me at this point (Like Rank 55 now), but I would like to know why it's not possible if you're pass level 10.
Kinda funny too since I was thinking of playing on an alt account after I got reset, which turns out would have been a good idea.
Since 1.13, we started backing up data once you reach level 10.
11-05-2012 02:53 PM
Eric-ND wrote:
Orochidude wrote:
Zylinderknopf wrote:Why is not possible to recover their profile if they have played past level 10?
Kinda curious of this as well. Too late for me at this point (Like Rank 55 now), but I would like to know why it's not possible if you're pass level 10.
Kinda funny too since I was thinking of playing on an alt account after I got reset, which turns out would have been a good idea.
Since 1.13, we started backing up data once you reach level 10.
Any news for patch 1.16, Eric? ![]()
11-05-2012 03:31 PM
Shame I can't go back to my 3rd Legacy profile now. I wish this was in place at the game's release. Sheesh.
Well, it's good to know there is something in place and I can revert back to my post-reset profile if I get reset again.
11-05-2012 04:47 PM
PancakePuppet wrote:
Eric-ND wrote:
Orochidude wrote:
Zylinderknopf wrote:Why is not possible to recover their profile if they have played past level 10?
Kinda curious of this as well. Too late for me at this point (Like Rank 55 now), but I would like to know why it's not possible if you're pass level 10.
Kinda funny too since I was thinking of playing on an alt account after I got reset, which turns out would have been a good idea.
Since 1.13, we started backing up data once you reach level 10.
Any news for patch 1.16, Eric?
No. Not yet.
11-05-2012 04:49 PM
PancakePuppet wrote:
Eric-ND wrote:
Orochidude wrote:
Zylinderknopf wrote:Why is not possible to recover their profile if they have played past level 10?
Kinda curious of this as well. Too late for me at this point (Like Rank 55 now), but I would like to know why it's not possible if you're pass level 10.
Kinda funny too since I was thinking of playing on an alt account after I got reset, which turns out would have been a good idea.
Since 1.13, we started backing up data once you reach level 10.
Any news for patch 1.16, Eric?
Ohai tlD/sgD. ![]()
11-05-2012 04:51 PM - edited 11-06-2012 01:13 PM
Eric, could you answer the private message I sent you 2 days ago?
11-05-2012 04:53 PM
Eric-ND wrote:
PancakePuppet wrote:
Eric-ND wrote:
Orochidude wrote:
Zylinderknopf wrote:Why is not possible to recover their profile if they have played past level 10?
Kinda curious of this as well. Too late for me at this point (Like Rank 55 now), but I would like to know why it's not possible if you're pass level 10.
Kinda funny too since I was thinking of playing on an alt account after I got reset, which turns out would have been a good idea.
Since 1.13, we started backing up data once you reach level 10.
Any news for patch 1.16, Eric?
No. Not yet.
When can we expect the Q&A to be sent to you and sent back to the forums?
11-05-2012 05:00 PM - edited 11-05-2012 05:02 PM
Eric-ND wrote:
HYPNOSIS wrote:
what qualifies as evidence please?
are cinema files and screenshots also reset upon having your profile reset?
What should save and how would i save any evidence of where i am at,just in case a profile reset happens to me??Screenshots of the in-game menu, your website stats screengrab, cinema files all work. It's your call if you want to perserve were you are at. This is a VERY rare thing that's happening but we wanted people to have an option.
Ty Eric. question,does everything get restored from the back before you got reset? ie. your money,treasures,purchased items,etc?? or just your level?
I found where it says how much money you currently have on the stats page.No where though does it show what treasures i have and what sets i have done. There is no way to get a cinema file of those without some kind of PVR. Are treasures that have been gotten backed also?
Also anyone know how i can get a screengrab of my stats page?
Is there a free program or something i have to download.