Reply
Naughty Dog Developer
Eric-ND
Posts: 469
Registered: ‎11-15-2011

U3 Profile Resets Fix

We've been getting some isolated cases of players having their U3 multiplayer profiles reset. 

 

Since patch 1.13, we have a backup in place for players who have reached level 10 or higher. If you leveled up to 10 or higher before the reset occurred we SHOULD be able to help you. 

 

If you're looking to have your profile restored you'll need to make sure the following things have occured:

 

1. You haven't leveled up past level 10 since the reset

2. You send us your PSN ID

3. You send us evidence of where your profile was before and after the reset.   

 

So if you had your profile reset and lost data, there’s a good chance we can recover your profile if they have not played past level 10 on that PSN ID since the reset occured. 

 

Fire away PMs to Eric-ND with evidence and we'll see what we can do. REMEMBER to include:

 

PSN ID

Evidence of reset

Please use plain text.
Fender Bender
HIhi2442
Posts: 3,983
Registered: ‎11-22-2011

Re: U3 Profile Resets Fix

[ Edited ]

Guess it's too late for you guys to recover my reset stats from Feb, right? I wouldn't want them anyways, lol.

This is great news for those who have been reset, though!

Please use plain text.
Sackboy
scodicam
Posts: 577
Registered: ‎07-15-2005

Re: U3 Profile Resets Fix

I know this isn't related to the topic, but when are we getting those anniversary surprises?

Please use plain text.
Survivor
JD--
Posts: 2,289
Registered: ‎06-26-2010

Re: U3 Profile Resets Fix

Glad to see you guys trying to fix this issue that has plagued many players. Kudos!

Please use plain text.
Grease Monkey
Zylinderknopf
Posts: 384
Registered: ‎11-18-2011

Re: U3 Profile Resets Fix

Why is not possible to recover their profile if they have played past level 10?

My friend had 80,000 kills before he lost his stats. He has a screenshot.

[SnYp]-Clan
Please use plain text.
Sackboy
Orochidude
Posts: 359
Registered: ‎05-02-2009

Re: U3 Profile Resets Fix

[ Edited ]

Zylinderknopf wrote:

Why is not possible to recover their profile if they have played past level 10?


 

Kinda curious of this as well. Too late for me at this point (Like Rank 55 now), but I would like to know why it's not possible if you're pass level 10.

 

Kinda funny too since I was thinking of playing on an alt account after I got reset, which turns out would have been a good idea.

Please use plain text.
Grease Monkey
HYPNOSIS
Posts: 437
Registered: ‎10-25-2008

Re: U3 Profile Resets Fix

what qualifies as evidence please?
are cinema files and screenshots also reset upon having your profile reset?
What should save and how would i save any evidence of where i am at,just in case a profile reset happens to me??
Please use plain text.
Survivor
munnsy1
Posts: 2,722
Registered: ‎11-07-2010

Re: U3 Profile Resets Fix

So I should photo all my treasures/leaderboard stats?


Signature:
1v1 munnsy1 vs Exorcist158 http://www.youtube.com/watch?v=dojmdQTlIJQ'

Image and video hosting by TinyPic
Please use plain text.
Treasure Hunter
shadowlibraboy
Posts: 4,522
Registered: ‎11-11-2011

Re: U3 Profile Resets Fix

The system updates your stats after you reach level 10, so it you pass level 10 you will have your old stats saved over.

SLB.png


Hi-5.png

Please use plain text.
Gaming Beast
Xx-Raptor-A4-xX
Posts: 2,343
Registered: ‎05-10-2010

Re: U3 Profile Resets Fix

On topic: Good news for everyone that got reset. My stats got reset like 10 times in the beta and my stats didnt update for a week once so I lost like 5k kills xD but good news anyway.
Off topic: Munnsy stop being so paranoid, the tournament will go well, and I rock :smileywink:
Wanna play a game of hangman? :smileywink:
Here's my FN profile, CLICK IT.
Please use plain text.