I emailed Naughty Dog, twice, over this issue (firstname.lastname@example.org), however after a combined waiting time of 12 days it's clear theyre not getting back to me. I also created an individual thread fkr this here but it got no replies. Couldn't find any other suitable email addresses and what's more I'm not even able to access the official The Last of Us website for my country, eventually getting onto the USA one which led me here.
I bought The Last of Us Game of the Year Edition from the PS Store for download on my PS3 console over a month ago, with the sole intention of playing the online Factions Multiplayer with my friends (due to my already having finished the campaign). After 2 consecutive weeks of downloading and installing over night and day (due to the quality of my internet connection), I was finally able to play (now taking up almost a third of my hard drive lol).
However whenever I enter the Factions MP the connecting bar makes it about a 5th of the way up then stops. The audio still plays and I can access the XMB fine, however if I try quit the game I get three quick beeps from my PlayStation which then proceeds to restart itself. I am occasionally met with a message saying "Error syncing levels" if I wait long enough, and am then "disconnected" from the servers despite never having seemed to connect in the first place.
I know the problem doesn't lie with my network connection, despite its quality, as I tried it while connected to another and I also get the same result when I attempt to connect using other accounts on my system.
I did some research and the issue seems to be rooted in the recent removal of the Facebook features from the PS3, yet none of the quick fixes suggested by everyone (most involving pressing the XMB button as connection begins then exiting out of it after it passes the part where it usually freezes), work for me, despite my various attempts.
Due to the efforts I went to to be able to play this this is a very frustrating dilemma.
If anyone has any way to get in contact with Naughty Dog, or better, a solution, please let me know.
TLDR; Facebook fix not working
this is for PS3 users, not sure about PS4
when you connect to Factions from the home screen and the loading bar begins, hit the PS button on the controller while things load in the background. 2-3 different bars load. wait until everything stops loading. You won't see the lobby window just yet. At this time hit the PS button on the controller again. A message about lack of Facebook connectivity will pop up. Close this message. BOOM, you're back in business to play multiplayer
I was frustrated for weeks, but this trick actually works and works every time. Would be great if we didn't have to do this trick, but the servers are alive and well and this trick WILL WORK