Support General

[lu-eaze23]

My system has been acting strange lately to the point where it won't play any disc-based games or downloaded games. My system started to act weird when I updated my system and the Fallout: New Vegas update . The XMB has been freezing from time to time and I tried to restore my system, but even that froze. When it freezes the on/off button doesn't even phase its frozen status so I have to unplug it from the wall. I managed to save my game data when the PlaystationPlus Data storage was available during the Welcome Back program. I can log in into my Playstaion Network account, play music, etc, but can't play any video games at all and the system gets hot very quickly on the right side. I was wondering if anybody had the same problem, or any solutions to the problem.

[ne1atall]

Try going into safe mode and doing option 3. Safe mode is accessed by holding the power button (from stanby) until you hear 3 beeps.

[lu-eaze23]

I received a message stating my systems data was corrupted and now it's restoring.

[ne1atall]

lu-eaze23 wrote:
I received a message stating my systems data was corrupted and now it's restoring. 

Let us know if that fixes it for you. If it doesn't There are other safe mode options. Just be aware option 5 is a last resort as you'll lose all your information on the HDD.

[lu-eaze23]

If it stays in a certain percentage for long period of time, do I just let it be. The background hasn't froze...

[ne1atall]

let it be.

[BRIT-KO]

ne1atall wrote:
let it be.

whisper words or wisdom let it be....

[lu-eaze23]

Ok, it completed the restoration and I tried playing a game, it seemed to start and sadly it froze before gameplay. Well last resort, here I come...lol

[lu-eaze23]

i tried the 5th option which was the "last resort". It wiped my system clean and I decided to play a game. The game had to download some updates and after that the game started. It got past the "Press Start" option and then it froze. I managed to quit game, but then the XMB started to freeze as well. Soon things went back to freezing and crashing.

[lu-eaze23]

Honestly I don't know what to do. I've had the system since last November and im still under warranty.