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Jul 08 2012
By: jacky41795 First Son 6 posts
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HELP! Game Update Not Working!

9 replies 1534 views Edited Jul 8, 2012

Recently after installing the 4.20 System Update for PS3, my game updates have not been working. I receive an error code (80710092). I've tried using wired connection, wireless connection, a different internet. It still does not work. All of the updates just say "Please wait..." and then after a while it gives me the error code. I've tried to disable my media server connection. I've tried to restore default settings. I've tried deleting my Game Data Utility. Games that use to update do not update anymore. After the update pops up when I play the game and I click "OK" to update, the screen flashes once to the "Please wait..." screen and on the top right shows the PSN account Signed In icon, but after a while it shows the error code. How do I get my games to update?

 

P.S. I bought my PS3 in Hong Kong, and using it now in Mainland China. (I do not believe this is the problem, since I've been able to update games before)

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Re: HELP! Game Update Not Working!

Jul 8, 2012

Go into Safe Mode and use the Restore File System and Rebuild Database commands. Ignore the warning about corrupted data found.

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First Son
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Re: HELP! Game Update Not Working!

Jul 9, 2012

I just tried that and it didn't work. same error pops up

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Re: HELP! Game Update Not Working!

Jul 9, 2012

Are you able to browse the PlayStation Store or play games online?

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First Son
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Re: HELP! Game Update Not Working!

[ Edited ]
Jul 11, 2012

Yes I am able to access the Playstation Network Store. But I'm not sure about playing online, because most of the games I've been playing online require updates.

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Re: HELP! Game Update Not Working!

Jul 11, 2012

jacky41795 wrote:

Recently after installing the 4.20 System Update for PS3, my game updates have not been working. I receive an error code (80710092). I've tried using wired connection, wireless connection, a different internet. It still does not work. All of the updates just say "Please wait..." and then after a while it gives me the error code. I've tried to disable my media server connection. I've tried to restore default settings. I've tried deleting my Game Data Utility. Games that use to update do not update anymore. After the update pops up when I play the game and I click "OK" to update, the screen flashes once to the "Please wait..." screen and on the top right shows the PSN account Signed In icon, but after a while it shows the error code. How do I get my games to update?

 

P.S. I bought my PS3 in Hong Kong, and using it now in Mainland China. (I do not believe this is the problem, since I've been able to update games before)



Try calling sony and asking what that code is and how you can fix it?

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First Son
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Re: HELP! Game Update Not Working!

Jul 23, 2012

I have tried it again. It still does not work. I've called Customer Service and they told me to do the same thing as what I've done already. It still does not seem to work. Perhaps it has something to do with the system update 4.20?

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Re: HELP! Game Update Not Working!

Jul 23, 2012

jacky41795 wrote:

"I receive an error code (80710092)"

 

80710092: Issue connecting online. Cannot connect to the Internet or the PlayStation®Network (i.e., signing-in, accessing account settings, trying to connect to a game online, accessing or purchasing from the PlayStation®Store, etc.).

 

None of the solution you've tried [the ones listed] would fix this problem. Assuming that your PS3 network settings are correct, this is a problem at the ISP and/or PSN server level.

 

  • Try to browse the internet via the PS3 web browser.
    1. If you can browse the internet then it is a problem with the PSN servers. They could be under maintenance.
    2. If you cannot browse the internet then it can be a problem with your ISP OR the PS3 is not communicating with the router.
  • It could also be a problem with your ISP's DNS servers. Doing a manual/custom PS3 network setup, use the following DNS IPs
    • OpenDNS: 208.67.222.222 &  208.67.220.220
    • Google Public DNS: 8.8.8.8 & 8.8.4.4

--If you need help doing a custom setup follow this link: http://us.playstation.com/support/answer/index.htm?a_id=977

 

 

7FXb|Thunderstorm Summer[Twitter] @SevenFactors Welcoming Committee 2.0 MVP
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First Son
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Re: HELP! Game Update Not Working!

[ Edited ]
Jul 24, 2012

Thank you! It worked. :smileyhappy::smileyhappy: It was the DNS problem

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Re: HELP! Game Update Not Working!

Jul 24, 2012

jacky41795 wrote:

Thank you! It worked. :smileyhappy::smileyhappy: It was the DNS problem


Glad to have been of help :smileyhappy:

7FXb|Thunderstorm Summer[Twitter] @SevenFactors Welcoming Committee 2.0 MVP
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