02-27-2013 02:12 AM
Basically, if customer service can't help you, find a friend or relative with a PS3 and get the voucher that way.
02-28-2013 02:50 AM
I asked AskPlaystaion on twitter(first thing I found) and they replied with "When you log in on your PS Vita you should see the message. If you don't please call us at 1-800-345-7669." I looked around my Vita and haven't found anything at all (although I'm bad at looking) , so it seems calling them is our best chance.