There is more information at this link for complete edition glitch or error to let anyone know.
I called the customer services and they told me to email the voucher code to them. I got the voucher code from the email (it is a same code) and entered in the code. The code did work for me. So I am not sure if I am allowed to provide you the customer services email address but I can say try calling Sony customer services and explain the problem. I got all the add-ons and I can confirmed it is workiing properly.