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Nov 20 2012
By: panther_jd First Son 21 posts
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E-Mail app wrong information entered C2-14396-3 (Answered)

6 replies 5523 views Edited Nov 20, 2012

I was getting this error code trying to set up gmail and I was sure I had everything entered correctly. I found the problem, I had IMAP turned off in gmail. The app uses IMAP to connect to gmail, so it won't work if IMAP is off. If you get this error, log-in to gmal.com and go to settings> Forwarding and POP/IMAP. If IMAP is off turn it on.

 

Hopefully this will help anyone getting this vague error message.

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First Son
Registered: 05/03/2009
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Re: E-Mail app wrong information entered C2-14396-3 (Answered)

Nov 21, 2012
Hey I also had this problem, and your solution did not work for me - However I had an excessively long password for GMail (I am a very protective person), so I just thought I'd change it to see if it would work, and it did. I shortened my password and stopped getting this error. I am not sure if it is a password length issue, or if it just wanted me to change my password, but this is another possible solution if any others encounter this error.
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First Son
Registered: 11/23/2012
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Re: E-Mail app wrong information entered C2-14396-3 (Answered)

Nov 23, 2012
Not my solution, but I found this one , and it works!
Log on to Google on your computer. Go to Account > Security > Application Specific Password > Type in desired name > Use generated password in place of main account password on the Vita email application.
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First Son
Registered: 05/15/2011
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Re: E-Mail app wrong information entered C2-14396-3 (Answered)

Dec 3, 2012

I did both the IMAP and 2-step verification things, and managed to get it connected. Thanks guys!

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First Son
Registered: 12/05/2012
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Re: E-Mail app wrong information entered C2-14396-3 (Answered)

Dec 5, 2012

Great explanations !

Another thanks from France ! :smileywink:

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First Son
Registered: 12/15/2012
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Re: E-Mail app wrong information entered C2-14396-3 (Answered)

Dec 15, 2012
I got it work after using application specific password, thanks!
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First Son
Registered: 06/11/2014
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Re: E-Mail app wrong information entered C2-14396-3 (Answered)

Jun 11, 2014

I use Comcast email, and I got the same error. After trying to fix it for several minutes, I realized the PS Vita was deleting the .net part of my email address when I entered it. In other words, if my email address were abc@comcast.net, it only kept abc@comcast and dropped the .net at the end. I re-entered the .net, clicked into another field and made sure that the .net stayed this time before I hit submit, and my email was fixed.

“Strike me down, and I will become more powerful than you could possibly imagine.”
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