PlayStation®Plus Support

[ao9622]

hi I was just trying to download the RE5: Gold edition it says it's free for PS+ Users but when I try to download the game it says I have to add funds to purchase it, just wanted to know if anyone else has this issue and thanks for whatever help you can provide.

AO9622

[RuggedScot]

Having the same issue. Don't know what's going on, but hope it's resolved in a timely manner. 

[NotUrAmericanAvg]

I really don't like this new update!! It's making it seem like I have two options in order to get RE5 gold. Either purchase for $29.99 or download the Full Game Trial and play for 60 minutes, even though it said playstation plus next to it!! I thought it was a free full game!! Not a trial!! I hope they added another choice, maybe saying something less confusing like "Free for PS+ Members Download"!! So I'm currently downloading the trial, we'll see where that takes me

[GrayGargoyle]

I too came across this questionable mystery. Unfortunately it doesn't look as though either option is the "free game" option, so I just stuck with the 60-minute trial for the time being. The way this new store is setup is in bad condition. While it may look nice, underneath the skin there's troubles brewing.

[Epictacosam]

Exact same problem thought it was me acting like an idiot. I really like the new playstation store because it is alot more steamlined but Im guessing that it has caused alot of glitches and problems. Hope they resolve this fast :/

[PoorChoices1967]

So I have Playstaion Plus, and I tried to download Resident Evil 5. I went to checkout,  and it didn't bring me to the  'add funds' screen that it usually would. I checked my bank account and it charged me for it.

Is there anyway I can get a refund, or do I just have to eat the $30 and be salty about it? 

[lwh1993]

It's also trying to charge me and I'm a PS Plus member

[synaesthetic]

I was charged $29.99 for this "free" download. Been a Plus subscriber nearly since its inception and my subscription is active until June 2013.

Already called customer support and provided my information, it was explained that it will take 10-15 days to verify my Plus status and subsequently refund my money.

Absolutely, deeply, seriously 100% not happy about this. Not happy about being charged $30 for a game I would not have paid for, not happy with a 10-15 day wait for refund.

Get this squared away, Sony.

[strider367]

Yes there is an issue with the new store. I talked to CS they said if you were charged for RE5 gold and you have plus, you will get a refund. Funny thing I noticed when I was in the store. If you put something in your cart. You have no way of removing it. I guess there using the fly paper sales model now. You touched it now you have to own it lol.....

[daniloscala]

Me too Problem