The PS4 recognizes the new Gold headset is connected and asks which user is using it at login. The headset registers as fully charged. A beep can be heard in the headset when volume is changed etc. The system responds to voice commands through the headset. However, other than the beep, no sound is coming through the headset either in a game or on the PS4 dashboard. Can anyone help?
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There are numerous known issues with the GOLD headset. The GOLD has a number of serious issues with it's operation on the PS4. See if my Thread can help you.
I've left replies to players questions like yours, trying to give you some information and a direct link to my thread discussing the GOLD's issues... but the Sony Moderators have been deleting my replies to Sony customers with the Gold Headset.
I guess posting several replies, on the same day in this forum, answering Players questions and trying to direct them, to a current GOLD Support Thread to help them with their GOLD Headset issues, is considered SPAMMING by the Moderators. Oh Well. Also use the Forum's SEARCH option to find all the threads on the GOLD headset's issues. It's a shame the Support Moderators in this forum are not helping to answer questions like yours also.
Look for my post labeled "Sony GOLD Wireless Headset ***WARNING***", to see if you can find your answers there.
I hope this helps you.