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Mar 10 2017
By: chitwood13 First Son 9 posts
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cant play games

14 replies 350 views Edited Mar 10, 2017

i been a ps now member for 24 hours and i cant play 1 game i check everthing my connection nothing else was running i paid $20 dollars for this?

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PS Now Developer
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Re: cant play games

Mar 10, 2017

It looks like your connection to our service is very poor. With a ping of 50ms and 0.908Mbps, you are well below the boundaries for being able to start a stream. There were also some stream tests shortly before you tried to play a game that also failed.

 

But before this, back in 2015, you were able to play successfully with a good connection.

 

It looks like you moved and/or got a new internet provider, and this has caused you to have a connection that is not solid or fast enough to start a stream with PS Now servers.

 

Have you moved or changed providers during this time period?

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First Son
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Re: cant play games

Mar 10, 2017

no we have not if i knew this i never would had ordering it i dont like  wasting money i had same internet for years and last time i had ps now it worked so please fix this or just refund my money

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PS Now Developer
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Re: cant play games

Mar 10, 2017

Who is your ISP?

 

As well, has there been any activity from them in the last year that would include network changes or upgrades?

Sometimes when ISPs change the way their networks work, they reroute connections through areas that cause the ping to our servers to increase considerably, but we have been able to work with them in the past.

 

If this is the case, we can contact them and see if this can be resolved.

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First Son
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Re: cant play games

Mar 10, 2017

att uverice

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First Son
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Re: cant play games

Mar 11, 2017

are we fixing this or not atlest refund my money if you not going to i paid for this to play games if not then refund my money tired of this set it up so it can work my god

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First Son
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Re: cant play games

Mar 12, 2017

still cant play games

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PS Now Developer
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Re: cant play games

Mar 13, 2017

It looks like you used to be connected via Time Warner Cable back in 2015. I am not sure if AT&T used to have a deal with them, and forced you to change to a slower internet, but that is only one facotor.

 

Other than that, it also looks like you are using Wifi to do this, which is causing a large fluctuation in quality during the connection test (on launch). Can you try connecting to your router physically, to see if this addresses the issue? 

We are also seeing users in your area with AT&T U-Verse who are able to stream successfully, but it is likely they have a more solid connection between their router and streaming device.

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Re: cant play games

Mar 14, 2017

I will try but i paid for service im not getting should not be up to me make your service work after all i am a paying customer

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Re: cant play games

Mar 14, 2017

Please let me know if connecting directly to the router or modem fixes the issue.

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