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First Son
Registered: 03/19/2015
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Re: Troubleshooting Connection issues on PS Now

Mar 21, 2015
Been 4 days now and service still will not work. I've downloaded games off of the store and played them so it's definately not a speed or normal connection issue on my side.
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PS Now Developer
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Re: Troubleshooting Connection issues on PS Now

Mar 23, 2015

njd3vil22,

 

My apologies for the delay in response. Unfortunately the engineers do not have any update at the moment. As soon as I get any update, I'll let you know.

 

Thank you for your understanding.

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PS Now Developer
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Re: Troubleshooting Connection issues on PS Now

Mar 24, 2015

njd3vil22,

 

Our engineer investigated and they'd like to see if turning down the MTU setting on your PS4 would help.

You can access the MTU setting by going through following menu.

 

PS4 -> Settings -> Network -> Setup -> Use LAN -> Custom -> MTU Settings -> Manual

 

Can you give this a try and see if it works?

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First Son
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Re: Troubleshooting Connection issues on PS Now

Mar 25, 2015

I did that, turned that down to 576 it was at 1500. 576 is the lowest it would alow. Still wont connect to the ps now service but connects to netflix, to other online games on my hard drive and to the playstation store.

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PS Now Developer
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Re: Troubleshooting Connection issues on PS Now

Mar 25, 2015

Can you try setting the MTU to 1454?

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First Son
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Re: Troubleshooting Connection issues on PS Now

Mar 26, 2015

Good news is that worked!!! However I still payed 19 for a month of service, and it wouldnt work for over a week. Can I get some sort of credit for this issue?

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PS Now Developer
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Re: Troubleshooting Connection issues on PS Now

Mar 26, 2015

njd3vil22,

 

That is awesome! I'm so glad that the issue resolved for you.

 

For a refund, you can contact the chat support.  For our investigation purpose, have you changed the MTU setting previously? Or was 1500 set as a default?

 

http://us.playstation.com/chat 

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First Son
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Re: Troubleshooting Connection issues on PS Now

Mar 26, 2015

Before I shelled out the $20 for my first month, I went through the connection test, and it almost immediately came back and said my connection was fine and would work fine. So I paid my $20, and now all of the sudden, I'm getting booted constantly and seeing the message that my connection ISN'T good enough. I have to be honest, I feel a little ripped off.

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PS Now Developer
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Re: Troubleshooting Connection issues on PS Now

Mar 26, 2015

TheArchivist95,

 

Your bandwidth seems to vary every time you attempt to stream using PS Now. Are you sharing your internet connection or downloading/streaming outside of PS Now? Have you tried any of the troubleshooting listed on the top of this thread?

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First Son
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Re: Troubleshooting Connection issues on PS Now

Mar 27, 2015

My home has wi-fi, so there may be other people using Netflix or something of the like. Is this service unable to operate if your connection is being used for anything else?

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