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First Son
Registered: 02/22/2015
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Re: Connection issues on PS Now

[ Edited ]
Feb 22, 2015

You may also what to check with your ISP. See just beacuse you can view thing's like Hulu Plus and upcomig PlayStation Vue service. Doesn't mean it well work with thing's PS Now and  Skype.

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First Son
Registered: 03/02/2015
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Re: Troubleshooting Connection issues on PS Now

Mar 2, 2015
  • Your PSNID : Coelorum
  • Internet Service Type (Select from the following): Fiber optic
  • Connection Type (Select from the following): Wired
  • Internet Service Provider: Verizon Fios
  • Access Point/Router Brand and Model: Router
  • Explanation of the connection issue you're experiencing: I can usually play games for about 30 mins or so, sometimes longer. But i've had multiple issues of the game randomly losing quality, then disconnecting me after 20 seconds.
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PS Now Developer
Registered: 07/31/2014
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Re: Troubleshooting Connection issues on PS Now

Mar 2, 2015

Hello Coelorum, 

 

We need to know the actual brand/model# of the router or access point you are using (like the wireless router connected to your modem, or if is a 2-in-1, just the name/brand of the modem).

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First Son
Registered: 03/06/2015
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Re: Troubleshooting Connection issues on PS Now

Mar 6, 2015

Your PSNID: AyRod-ThaGod

Internet Service Type: DSL

Connection Type: Wireless

Internet Service Provider: Windstream

Access Point/Router Brand and Model: Sagemcom Wireless ADSL Router Model F@ST 1704N

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PS Now Developer
Registered: 11/19/2013
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Re: Troubleshooting Connection issues on PS Now

Mar 6, 2015

AyRod-ThaGod,

 

Unfortunately your connection speed doesn't meet the recommended 5mbps. You can try the suggested troubleshooting in the following KB article but I'm not sure if that's enough to speed up your connection.

 

https://support.us.playstation.com/app/answers/detail/a_id/5299

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First Son
Registered: 03/08/2015
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Re: Troubleshooting Connection issues on PS Now

Mar 8, 2015
I think that's too much stuff to do to play a game. Sony said you can run ps now on 8 Mbps . I can't hook my ps4 on hard wire so I have to use my wifi . I say this is sucks and I can't get everybody off my internet to play . I wish I known this before I purchase this . Thank Sony for another crappy device
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First Son
Registered: 03/14/2015
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Re: Troubleshooting Connection issues on PS Now

Mar 14, 2015
  • Your PSNID - harryjohnson17
  • Internet Service Type (Select from the following): Cable - 25MBps
  • Connection Type (Select from the following): Wireless 
  • Internet Service Provider: Comcast
  • Access Point/Router Brand and Model: ASUS RT-AC66U
  • Explanation of the connection issue you're experiencing

I am getting frequent disconnects. Games always seem to load fine and then soon after the game starts to lag and I see graphic glitches. Have factory reset and am on latest firmware, 3.0.0.4.376_3754. Sometimes I am able to play fine for up to 10-15 mins at a time but every session I play I get at least a disconnect or unplayable lag.  My PS gets 10mb down/5mb up on download test and I have 88% average wireless signal. Weird that I place my laptop next to PS and speedtest gets more like 20Mbps down/10Mbps up.

 

Thanks

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First Son
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Re: Troubleshooting Connection issues on PS Now

Mar 15, 2015
Please ignore this. I ended up moving my router and now I am not having any issues. Thanks
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First Son
Registered: 03/19/2015
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Re: Troubleshooting Connection issues on PS Now

Mar 19, 2015
  • Your PSNID= njd3vil22
  • Internet Service Type = verizon fios
  • Connection Type = wired
  • Internet Service Provider: verizon
  • Access Point/Router Brand and Model: Verizon MI424WR rev. I Router
  • Explanation of the connection issue you're experiencing= for the last two nights my psnow service wont connect to network when I try to play the games. It suggest my interent is to blame, however my wired connection is fine! I can watch netflix for example on ps4 right after the ps now service fails
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PS Now Developer
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Re: Troubleshooting Connection issues on PS Now

Mar 19, 2015

njd3vil22,

 

I've escalated your issue to be investigated by the engineers. I will inform you when there is any update.

 

Thank you for your patience!

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