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Feb 06 2015
By: shortypmo PS Now Developer 943 posts
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Troubleshooting Connection issues on PS Now

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500 replies 84386 views Edited Aug 21, 2015

If you experience connection issues with the PS Now service, please try the following suggestions:

 

Use a wired connection: If you are connected to the Internet via a wireless connection (WiFi, 3G, or 4G), your streaming experience should be improved by connecting via a wired Ethernet connection instead.

 

If you have no option to use a wired connection, we recommend using a 5GHz router and device, as 2.4GHz routers really only have 3 channels... and those 3 channels can get flooded by other devices (phones, tablets, TVs, microwave ovens, air conditioners, etc), for sometimes a few seconds at a time. Try to find the "most unused" 2.4GHz channel in your area (1,5,11). And, make sure there is no other interfering devices near by (e.g. other 2.4GHz routers, devices, etc).

 

Reduce the number of devices and applications running on your network: If any of the applications listed below are running on your computer, console, or mobile device, we recommend shutting them down to improve your Internet connectivity while streaming games.

  • Streaming video applications (Netflix, Hulu, YouTube)
  • Cloud backup or sync applications (Dropbox, Google Drive, iCloud)
  • Content downloads (BitTorrent, software, games, movies, or music)
  • Video/audio communication apps (FaceTime, Skype)

Keep in mind that other people who share your Internet connection may have applications running on their devices too. A roommate or family member watching a Netflix video, downloading a game to their PS4, or performing some other high-bandwidth activity, can affect your available bandwidth.

 

Try off-peak hours: If you’re on a public or shared Internet connection - an office, hotel, library, or college dormitory - you may experience limited bandwidth, especially during high-usage times like early evenings and weekends. Please try connecting during lower-usage times such as early mornings or late nights.

 

If you are still experiencing connection problems, please try the following:

Connect your PS Now device directly to your ISP's modem and see whether the connection improves. This will help isolate whether the issue is due to your router.

If the cause of the connection problem seems to be your router, you can try the following suggestions to see if any of them fix the issue.

  • Power cycle your modem and router
  • Reset the router to default settings
  • Update your router to the latest firmware
  • Open UDP Port: 2053
  • Set the MTU value to 1454. MTU setting can be accessed by PS4 -> Settings -> Network -> Setup -> Use LAN -> Custom -> MTU Settings -> Manual
  • Disable QoS, DoS Attack Protection, Stateful Packet Inspection (SPI)

If none of the suggestions work, please report the issue here with the following information:

 

  • Your PSNID
  • Brand and Model # (If you are streaming from TV)
  • Internet Service Type (Select from the following): Dial-up / DSL / Cable / Fiber Optic / Other
  • Connection Type (Select from the following): Wireless / Wired
  • Internet Service Provider:
  • Access Point/Router Brand and Model:
  • Explanation of the connection issue you're experiencing
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First Son
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Re: Connection issues on PS Now

Feb 6, 2015
  • Your PSNID -- csquirrel-ninja
  • Internet Service Type (Select from the following): / DSL
  • Connection Type (Select from the following): Wired and Wireless
  • Internet Service Provider: Verizon
  • Access Point/Router Brand and Model:   DLink DSL-2750B

 

Thanks for the help!

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PS Now Developer
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Re: Connection issues on PS Now

Feb 9, 2015

CSQUIRREL-NINJA wrote:
  • Your PSNID -- csquirrel-ninja
  • Internet Service Type (Select from the following): / DSL
  • Connection Type (Select from the following): Wired and Wireless
  • Internet Service Provider: Verizon
  • Access Point/Router Brand and Model:   DLink DSL-2750B

 

Thanks for the help!


Our engineers investigated your connection and unfortunately your connection doesn't meet the recommended bandwidth of 5mbps.

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First Son
Registered: 02/15/2015
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Re: Connection issues on PS Now

Feb 15, 2015

 

  • Your PSNID- mjrkngnke
  • Internet Service Type (Select from the following): DSL
  • Connection Type (Select from the following): Wireless / Wired
  • Internet Service Provider: Comcast/ Xfinity
  • Access Point/Router Brand and Model - Technicolor TC8305C
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First Son
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Re: Connection issues on PS Now

Feb 16, 2015
Your PSNID- drizzy_drake420
Internet Service Type (Select from the following): DSL
Connection Type (Select from the following): Wired
Internet Service Provider: AT&T U-verse
Access Point/Router Brand and Model: arris NVG589
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First Son
Registered: 02/17/2015
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Re: Connection issues on PS Now

Feb 17, 2015

Hello,

 

How to get a refund on ps now order?

 

ps4 says i heve slow connection but infact i have 100/100 Mbit connection. Playstation Now does not work but i have lost my money, i would like a refund.

 

Marko Hoolma

 

Markomars007

 

ebay@hoolma.eu

 

order nr  8017977177

 

total 19,99$

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PS Now Developer
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Re: Connection issues on PS Now

Feb 17, 2015

MjrKngNke wrote:

 

  • Your PSNID- mjrkngnke
  • Internet Service Type (Select from the following): DSL
  • Connection Type (Select from the following): Wireless / Wired
  • Internet Service Provider: Comcast/ Xfinity
  • Access Point/Router Brand and Model - Technicolor TC8305C

I'm sorry but we can't find any streaming sessions from you. Are you having issues with PS Network? If that's the case, please report the issue at the following forum.

 

http://community.us.playstation.com/t5/PlayStation-Network-Support/bd-p/22039

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PS Now Developer
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Re: Connection issues on PS Now

Feb 17, 2015

MjrKngNke wrote:

 

  • Your PSNID- mjrkngnke
  • Internet Service Type (Select from the following): DSL
  • Connection Type (Select from the following): Wireless / Wired
  • Internet Service Provider: Comcast/ Xfinity
  • Access Point/Router Brand and Model - Technicolor TC8305C

I'm sorry but we can't find any streaming sessions from you. Are you having issues with the PS Network? If that's the case, please report the issue at the following forum.

 

http://community.us.playstation.com/t5/PlayStation-Network-Support/bd-p/22039

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PS Now Developer
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Re: Connection issues on PS Now

Feb 17, 2015

drizzy_DRAKE420 wrote:
Your PSNID- drizzy_drake420
Internet Service Type (Select from the following): DSL
Connection Type (Select from the following): Wired
Internet Service Provider: AT&T U-verse
Access Point/Router Brand and Model: arris NVG589


We are investigating your issue. Will let you know once we have any update.

 

Thank you for your patience!

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Re: Connection issues on PS Now

Feb 17, 2015

MarkoMars007 wrote:

Hello,

 

How to get a refund on ps now order?

 

ps4 says i heve slow connection but infact i have 100/100 Mbit connection. Playstation Now does not work but i have lost my money, i would like a refund.

 

Marko Hoolma

 

Markomars007

 

ebay@hoolma.eu

 

order nr  8017977177

 

total 19,99$


We don't support PS Now outside of North America at the moment. I'm surprised you were able to stream all the way from Estonia!

You can request your refund from the chat support:

 

http://us.playstation.com/chat 

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