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PS Now Developer
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Re: Save data lost while streaming a game on PS Now

May 11, 2015

Eldofon7,

 

You have to report the issue on the PS Now Beta forum on European forums. This forum is for PS Now in North America.

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First Son
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Re: Save data lost while streaming a game on PS Now

May 11, 2015

My account is Canadien, therefore I expect support from you. I cannot acces Infamous and Infamous 2 because of the error "Registration of the trophy information could not be completed Error 80010516" - I don't care about the trophies - I just want to play those games and I don't want to loose the saves. Other games start normaly. I payed for the PS Now (3 months) so I should be able to play what I want.

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PS Now Developer
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Re: Save data lost while streaming a game on PS Now

May 11, 2015

Eldofon7,

 

We will look into the issue but please understand that PS Now is not officially in service yet in Europe even if you are using a Canada PSN account. This means we cannot guarantee the quality of service at this time for anyone streaming outside of North America.

 

With that said, we will let you know once we get any updates regarding your save data.

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Re: Save data lost while streaming a game on PS Now

May 12, 2015

greenie25 wrote:

greenie25

Dirt 3

Approx 18th April 10am GMT


I just got an update from the engineer. Unfortunately they were not able to recover your data. 

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PS Now Developer
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Re: Save data lost while streaming a game on PS Now

May 12, 2015

 

ThePoppaJ wrote:
ID: thepoppaj
Game: NBA 2k 14
Time: probably between 4 and 5 am EDT on 4/19. Thought it was the servers lagging but it froze on a save screen and I can't load anymore.

Unfortunately our engineer couldn't find a recoverable data.

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Re: Save data lost while streaming a game on PS Now

May 12, 2015

JiTooFlYbX wrote:
JiTooFlyBx
God Of War Ascension
April 10th around 5am

Unfortunately the engineers couldn't restore your data.

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First Son
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Re: Save data lost while streaming a game on PS Now

May 13, 2015

It is OK now.

Thanks

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Re: Save data lost while streaming a game on PS Now

May 13, 2015

Eldofon7 wrote:

It is OK now.

Thanks


Yes, our engineer rolled back  your user profile last night. Did the trophy problem go away as well?

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Re: Save data lost while streaming a game on PS Now

May 14, 2015

TheLivingDan wrote:
ID: TheLivingDan
Game: RE: The Darkside Chronicles
Last known time I had my save: 4-4:30pm EST
Date: April 17th

I'm sorry for the delay but the engineer addressed your trophy issue. However we were not able to restore your data. Please let us know if you're having any issues.

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First Son
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Re: Save data lost while streaming a game on PS Now

May 15, 2015

Trophies are  OK too.

Thanks again

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