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Re: Save data lost while streaming a game on PS Now

Apr 14, 2015

stevo____ wrote:
Shortypmo does that mean my data is lost? The previous save is gone. Can you roll back to the 9th? I had 30hours on that character , no response all weekend. If its gone its gone.

Can you please confirm that stevo____ is the PSNID you were streaming Dead Island Riptide from? I can't seem to find your streaming session under this PSNID.

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First Son
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Re: Save data lost while streaming a game on PS Now

Apr 14, 2015
I sent you a private message with more info. Thanks for your help.
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PS Now Developer
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Re: Save data lost while streaming a game on PS Now

Apr 14, 2015

stevo____,

 

Thank you for the information!

We are investigating the issue. Will provide you with an update once we get this sorted out. In the mean time, please refrain from streaming so that your new sessions doesn't overwrite your save data.

 

Thank you for your patience!

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First Son
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Re: Save data lost while streaming a game on PS Now

Apr 15, 2015
Thanks. I appreciate the help.
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First Son
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Re: Save data lost while streaming a game on PS Now

Apr 17, 2015
ID: TheLivingDan
Game: RE: The Darkside Chronicles
Last known time I had my save: 4-4:30pm EST
Date: April 17th
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Splicer
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Re: Save data lost while streaming a game on PS Now

Apr 18, 2015

Perfect, thank you.


shortypmo wrote:

mitchrapp29,

 

Thank you for your kind words. The tool is back up so please let us know if you experience any save data loss again!

 

JiTooFlYbX,

 

I've rolled back your save to 4/10/2015 5:16AM. Can you please confirm whether this restored your data? If not, I can go back to an older data.


 

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First Son
Registered: 04/18/2015
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Re: Save data lost while streaming a game on PS Now

Apr 18, 2015
ID: NickyInimik
Game: Hustle Kings
Last Known Save: April 17th around 3 P.M. PST
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First Son
Registered: 04/20/2015
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Re: Save data lost while streaming a game on PS Now

Apr 20, 2015
ID: thepoppaj
Game: NBA 2k 14
Time: probably between 4 and 5 am EDT on 4/19. Thought it was the servers lagging but it froze on a save screen and I can't load anymore.
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First Son
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Re: Save data lost while streaming a game on PS Now

[ Edited ]
Apr 22, 2015

greenie25

Dirt 3

Approx 18th April 10am GMT

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PS Now Developer
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Re: Save data lost while streaming a game on PS Now

Apr 23, 2015

stevo____,

 

I'm sorry for the delayed response.

 

I had to escalate the issue to various engineering group. Unfortunately your save data is unrecoverable. Your old data seem to have been overwritten.

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