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Feb 06 2015
By: shortypmo PS Now Developer 943 posts
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Save data lost while streaming a game on PS Now

[ Edited ]
1926 replies 24362 views Edited Oct 17, 2016

If you experience save data loss while streaming a game on PS Now, please follow the steps below:

 

  1. Stop playing the game immediately. You may overwrite the backup saves with your new saves.
  2. Respond to this thread with the following information:
  • Your PSNID
  • Name of the game you lost your save data
  • Date and time (include time zone) of when you last confirmed your working save data

 

We'll escalate the issue to our engineers to see if they can restore your save data. 

 

EDIT: Updated topic title to something shorter

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First Son
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Re: Save data lost while streaming a game on PS Now

Feb 7, 2015
I-Am-D-Wreck
Uncharted 2: Among Thieves
February 6, 2015 at 5:30 pm
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First Son
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Re: Save data lost while streaming a game on PS Now

Feb 8, 2015
president1obama
Mass effect 2
February 7, 2015 at 9pm
Message 3 of 1,927 (24,281 Views)
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Re: Save data lost while streaming a game on PS Now

Feb 9, 2015

I-Am-D-Wreck wrote:
I-Am-D-Wreck
Uncharted 2: Among Thieves
February 6, 2015 at 5:30 pm

We rolled back to the oldest available data.

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Re: Save data lost while streaming a game on PS Now

Feb 9, 2015

charliebrown007 wrote:
president1obama
Mass effect 2
February 7, 2015 at 9pm

We stored your save to the oldest available data but it may be already after you had lost your save data. Please check.

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First Son
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Re: Save data lost while streaming a game on PS Now

Feb 12, 2015
The-Kingof-Clubs
Sniper elite v2
Feb 11 2015 7pm/9 est
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Re: Save data lost while streaming a game on PS Now

Feb 12, 2015

The-Kingof-Clubs,

 

your save data has been restored to an earlier date. Can you confirm if it is working properly now?

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First Son
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Re: Save data lost while streaming a game on PS Now

Feb 12, 2015
Thank you for doing that so fast. I see my save data is back. As far as it working properly I won't be able to say for sure untill I've played for a while . That happened twice on this same game to me. The first time I started over. Again thanks for doing that , was close to not using the service again.
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Re: Save data lost while streaming a game on PS Now

Feb 13, 2015

magnzure

Ratchet and Clank Future: A Crack in Time

2/13/2015 I cant give a specific time, but it was definately between 4:30pm-4:40pm MST

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Re: Save data lost while streaming a game on PS Now

Feb 16, 2015

Darkesthour06

Bound By Flame 

Feb. 14, 30 min before the last manual save on my game.

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