PLEASE CALL SAMSUNG AND MAKE THEM AWARE
Ive reported it to Samsung customer service, but they basically told me that since no one else has reported it, it doesn't exist. Make them aware!
I just went through the Samsung help chat and after finally getting the service agent to realize what the problem was, he basically said you cannot go "backwards" with software updates, they have no idea when the next update is, or if that update will fix the problem. He said he would relay the problem to someone and "thanks, have a nice day."
So as YG80 stated, they have no clue. Very frustrating to be paying for a subscription I cannot use.
Another update from my battle with my friends at Samsung. Copy/Paste from a portion of an email response I got from them:
Samsung designs the products under the supervision of the professional engineers. However, there are no reported issues with the firmware upgrade. Please follow the troubleshooting steps below to isolate the issue:
Email goes on to tell me to reboot the TV, etc. So as I mentioned previously, Samsung has no idea this is an issue.
Strangest thing- I went last night to do the reboots and resets on my TV as Samsung suggested. I tried the controllers before that and they worked. I checked the software update and it;s still the same version of 1440, so nothing new there. So I'm not sure what heppened, but they work.
Thanks to those on htere for helping me sort through this.
If anyone is still looking for a way to remedy the situation with DS4 controllers and smart tvs. What i found that worked for me was after pairing shut everything off, take the batterries out of the tv remote, turn the tv on manually & after the tv is refreshed and ready (batteries still out of tv remote) and there is no other signal to the tv turn the controller on. It should connect automatically and glow with a satisfying blue sense of accomplishment! Hope this helps, i know i spent many aggravating hours on the topic. Oh and feel free to pop those batteries back in the remote, it seems to remedy the problem temporarily. You are now able to turn the controller on and off as you please, but when the tv is turned off sometimes the steps above have to be repeated. Enjoy!
We shouldn't have to jump through hoops just to get the controller to work.
Yeah not a problem, temporary fix until they release an update that gets rid of the problem. Seems to be when the tv is shut off so are the signals, so when u go to turn it on again the tv remote links first. Maybe try having the DS4 controller active when the tv is powered on, if i find a better solution ill be sure to update.