11-22-2010 12:14 AM
I've seen many threads about this, I've don all the steps, everything is correct, I retyped it all, checked again, called my bank, everything is fine on their end, there is more than enough money to the card, used it many times in the past for RockBand downloads without fail, suddenly after four downloads on Home I can't add funds anymore! I've waited hours, then a full day, and still same result. Also talking to a live person on the help line number is damned impossible. I called while there should be live support but everytime I press zero to go to it, I got more robot support or it hangs up on me! I'm really pissed off here at this service. Also yes I did try using another card with only the same results! What the Hell Sony?
11-22-2010 10:10 AM
Alright I know to wait a little bit for people to reply but a whole day and no one? Seriously...
Also Sony wont asnwer me, email, phone, or website. I can't believe this... first time I ever had a problem with Sony and this is there custome service? I've spent over $400.00 in your online store (small be it compared to some) with the same card, and NOW the adress can't be verified?! Bank says nothings wrong, I input nothing wrong... so Sony, you're wrong! I know it works for some, congrats your card is doged the bullet, some did bypass with other cards, again cool... but my only option was to drive 30 minutes and back to the closest store that sells a PSN card and have to get a $20 (other choice was $50) I didn't want to spend $20!! I wanted $10!! And could of did that if my CARD WAS STILL WORKING!!
11-22-2010 10:54 AM
11-22-2010 02:23 PM
11-22-2010 05:33 PM
Well at least some people replied but in my frusteration I should have explained I'm upset that really STILL no word at all on the matter from Sony. That to me is a week of incompitence, a week of frusteration (on not fault of my own), and a bit of respect for their customer service I have lost. Even more if they do nothing to remede the solution.
11-22-2010 05:35 PM
11-22-2010 05:52 PM
So it's pluaged others for weeks? The response time is even worse than I thought to this, how embarssing for Sony. also I'm hearing rumors that the older fatter models will never have it fixed because they're out of date systems (or something)? That better not be true, or Sony might have perhaps the most upset customer on there hands they will bug them every single day, with letters, emails, calls, post (like this), and negative feeback until it gets fixed. I recently paid $300.00+ for my refurbished 80GB backwards model and damnit it better have proper acess to everything like it should, really fast! Some figure why work up such a store over an issue like this? I suppose when it's not only the first and only problem I've have had with a Sony product (or related) and I don't like the idea of not being able to add funds to my wallent whenever I want, without having to drive 30 minutes to the nearest store, then that is why I'm getting so worked up! I'll buy another PSN card but it may be the last time, if this doesn't get fixed or even a response. I may have to rethink systems, I hear customer service at Microsoft is not too bad...
11-22-2010 08:06 PM
I had the same problem back in October but I managed to get it to work. After you update your credit information and it says "successfully updated" wait a week before purchasing anything, that worked for me. It's an issue on Sony's end where it's taking forever to verify that the card is valid. It will charge a temporary $1.00 to the card, basically you need to wait for that to go through and then for it to be refunded back to your account.