But even if Sony WERE to get involved they cant track your location esp. if its offline.
No GPS in these.
The only way to get your PS3 back is if the police happen to find it and it matches the serial number that you've given them.
I doubt that you'll get it back, though there is always a chance. If you have your PS3 set to Auto-login, I suggest that you contact SCEA at 1-800-345-7669 to see if they can lock your account until you can access it via another PS3. Or, if you have another PS3 already, go to the account and change the password.
Welcome to the forums! Although Im sorry it is not under better circumstances.
Unlees you pick a tracking chip or GPS in your PS3 I have a bad feeling that you are just out of luck. I hope that is all they took and more important things that family heirlooms of life savings weren't taken as well, or that your family is safe! I wish you luck in your quest.
- Change your password on your account(s) as soon as possible.
- Contact Customer Services: https://support.us.playstation.com/app/contact_opt
- Give them the police report information, this may require that you speak to a supervisor.
Most of the advice here is solid, and relatively accurate. Good luck.
Ex-PlayStation Network Senior Community Manager
Sony Interactive Entertainment America
So here I am attempting this again. Types novel, Thread gets moved, Post never gets posted.
Short and sweet:
BRIT is right, report it as stolen to Authorities.
Hopefully you kept the box and documentation of any money you spent on DLC and the like.
This being said, TEMPEST is spot on with reporting this to SONY. It may help you recover some of your lost content. There are no guarantees on that, but at least in this case, the thief can do you no more harm.
As well, go and change your Passwords and possibly user names for EVERYTHING. You would be surprised what people can get with a small bit of information these days. Treat is as though; NO account you hold is safe under the previous User Names and Passwords.
Final note; IF you have Home Owner's Insurance or even Renter's Insurance, you may be able to file a claim after you generate a Police Report. Again, this will depend highly on Serial Numbers (God's Sake DO NOT GIVE IT HERE!), and any documentation you may have for purchases. I personally keep records of everything and boxes for all things electronics.
I have been broken into enough times to know, the insurance companies give you no problems, when you have monetary proof of ownership for stolen goods. The Police might not care, and may give you an air of so what, but the report, coupled with documentation will help you regarding the insurance.
I know, I said short, but oh well.
Best of luck to you and sorry for your loss.
I have a similar problem. I have the MAC address for one of my 2 PS3's that were stolen in November. The police said they wouldn't contact Sony because I wasn't a high priority figure. I know they are online because they wiped my friends list. The ability to download videos from the Store is activated on one of those systems. I also have my profile activated on both of those systems. I have a new slim, but I can't use certain functions because of Sony's 2 system rule. So, if you can track them, then great. If not, can you please turn off the acct so I can stream movies from the store, again? I would love to find out who stole it as the same people are suspected of being involved in many robberies in the county and I want some of the stuff I can't replace like photos and months of stories I was in the process of getting published (on flash drives they stole).
Bane, you post will not be read by SONY customer service, and nobody here can turn off your account. You need to contact SONY customer service directly by clicking on "Contacting Support" in the lower left corner of any forum page.
** Engage brain before putting mouth in gear **
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