Welcome to the forums.
Bans are only instituted after someone has been reported for something enough times and a "investigation" happens to determine the legitimacy of those claims. Or if it is detected your system is using equipment that violates the terms of service for the use of the system. SONY then does or doens't ban based on their findings.
I know you say you haven't been able to reach customer service but just in case: You can contact customer support via a method provided by clicking >>> HERE
Good luck and I hopo you get some answers soon.
|Welcome to the PlayStation Community Forums, dride628. GOW71 info is on the money. I'm here to further assist you by provinding SONY's support contact info for Indonesia.
Can't guarantee this will help but it's all I've got. Scroll down on the page and see if your contact info is there.