Reply
May 30 2013
By: tommyteepee1 First Son 2 posts
Offline

please can i have a refund

4 replies 245 views Edited May 30, 2013

my old playstation broke with 3 black ops map packs on it i bought a new ps3  last August and never got my map packs back for the same account it cost me £33.07 for  Rezurrection (£11.19) First strike (£11.19)  and escalation (£10.69) will my money get added back to my wallet

Message 1 of 5 (245 Views)
Reply
0 Likes
MVP Support
Registered: 03/01/2010
Offline
24784 posts
 

Re: please can i have a refund

May 30, 2013

No you won't get a refund. If you had used the account that purchased the maps when you signed in on the new system you would have been able to redownload them at no additional cost.

Message 2 of 5 (202 Views)
First Son
Registered: 05/30/2013
Offline
2 posts
 

Re: please can i have a refund

May 30, 2013

i did but it says add funds when i go to the playstation store to my maps

Message 3 of 5 (196 Views)
Reply
0 Likes
MVP Support
Registered: 03/01/2010
Offline
24784 posts
 

Re: please can i have a refund

May 30, 2013

tommyteepee1 wrote:

i did but it says add funds when i go to the playstation store to my maps


You're using the same account that purchased them? Okay then you need to contact Support at 1-800-345-7669 or with the link at the bottom of this page.

Message 4 of 5 (194 Views)
Reply
0 Likes
Highlighted
I Only Post Everything
Registered: 12/22/2008
Offline
926 posts
 

Re: please can i have a refund

May 30, 2013
Also, did you check your download history in your Account Management => Transaction Management => Downloads List section of the XMB? If so, then you likely would have seen them there in the list. Since you already went ahead and purchased them, chances are you won't get a refund. (though it never hurts to ask).

Also keep in mind, it's possible that the maps were purchased by another user on your PS3 and I believe they would then become available on your account on that same PS3. When you got a different Ps3, however, they won't be there as they weren't puchased using your PSN ID.
Message 5 of 5 (166 Views)