Sorry to hear that, but you're going to have to provide more information if you want some help!
Have you tried an internet connection test on your console? Can you open the browser and search the web? Can you long into the Playstation Network and see your friends? Can you send and receive messages on the console? Which console are you using - PS4, PS3, Vita??
** Engage brain before putting mouth in gear ** ** two-step verification - use it **
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