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Nov 04 2012
By: michaelNXT1 First Son 1 posts
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an error has occured

27 replies 19734 views Edited Nov 4, 2012
So i just bought a 20 $ psn card and addeddvit to my wallet. Then i wanted to buy assassin's creed II. but when i wanted to checkout they rold me an error has occured. Why and how do i fix it???
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VP of Gaming
Registered: 01/09/2010
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Re: an error has occured

Nov 4, 2012

michaelNXT1 wrote:
So i just bought a 20 $ psn card and addeddvit to my wallet. Then i wanted to buy assassin's creed II. but when i wanted to checkout they rold me an error has occured. Why and how do i fix it???

Welciome to the PayStation Community.

 

Was there an error code at all or did it literally just say "an error has occured"?

 

Have you tried to re-purchase the item you want, if so what happens?

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First Son
Registered: 11/04/2012
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Re: an error has occured

Nov 4, 2012

im havin the same problem im ttyin to buy ac3 from the ps store and when i try to add money to it it says an error has accured (2)

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Splicer
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Re: an error has occured

Nov 9, 2012

Same issue over here. I had to contact ps support. I'll let you guys know when I get a solution to the problem...

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First Son
Registered: 12/21/2009
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Re: an error has occured

Nov 9, 2012

i'm having the exact same problem. I am trying to check out and after putting my password in en error comes up saying "an error has occurred" and that's all it says.

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First Son
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Re: an error has occured

Nov 9, 2012

also, i tried emptying my cart and re-adding the things and i get the same result.

 

i also tried with less items, because my cart was maxed out the first time, and i tried it with different items, both ways i got the same error.

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First Son
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Re: an error has occured

Nov 14, 2012

so has anyone found a solution to this yet? ive been in contact with customer servivce but aparently they cant help me until i try my PS3 on a different network.

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First Son
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Re: an error has occured

Nov 15, 2012

OK for anyone having this problem, it mayeb caused when you have to enter your password before checking out. when i turned that option off and tried checking out without it, everything worked fine. no more error. i havent tried turning it back on yet though.

 

and i talked to customer support about this and went back and forth with 3 different people, and all though they did try, they really were of no help. they were trying to have me bring my entire PS3 to someone elses house and hook it up to see if it was my ISPs problem. this is why i never contact support. they always try to pass the buck right off the bat.

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First Son
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Re: an error has occured

Nov 24, 2012
Did exactly what this person said. Went to account -> transaction settings and turned off the password requirement for checkout, then my purchase went right through and I turned the password check back on. Thanks for finding a solution.
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First Son
Registered: 01/20/2013
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Re: an error has occured

Jan 20, 2013
i did this and still wont work have the same prob bought a 50$ psn card tryd to punch in code it says en error has occurred no code for the error just says en error has occured. help
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