can someone help i can't create a new account for my son so he can play online
Hi & welcome to the Forums.
The 'normal' way to go to create a new account is still down, try going through the Qriocity website, link below, where you can access your PS3 Account.
Come back if you have any problems, good luck.
Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST