I have sent emails, twice at a time for this and no response.
try calling them, im sure they will be more than happy to help you if it means you will spend money.
also make sure to call between 8am and 6pm PST or else youll bound to get outsourced. outsourcing, the nightmare of customer service.
ever since i download the new update 4.30 i been having several problems, i could not add friends to my list, the internet home page goes to a diffrent google screen with a grey lag reflection and i cant watch streaming videos anymore and now im unable to add money to my wallet it just says funds could not be added and yes my credit information is correct nothing to do with that SONY FIX THIS !