Reply
Highlighted
Nov 29 2013
By: Marinlik1 First Son 2 posts
Offline
Accepted Solution

Time to get refund to wallet

10 replies 2772 views Edited Nov 29, 2013

I asked for a refund because I accedentaly bought NFS rivals to ps3 instead of ps4, and the guy on the phone said that I would get a refund. Then I got an email a few days after saying it was denied, shortly after that I got an email stating that my refund had been approved and that the money is going to be added to my wallet. My question is, why was it dennied then approved? And how long does it usually take to get the funds to the wallet?

Message 1 of 11 (2,772 Views)
Reply
0 Likes
MVP Support
Registered: 04/12/2010
Online
13575 posts
 

Re: Time to get refund to wallet

Nov 29, 2013

Nobody here can answer why SONY changed it's mind.  Just be thankful.

 

The credit should show up in a few days.

** Use a unique password for your PSN ID - one you don't use anywhere else **
** Engage brain before putting mouth in gear **

”Signature-1.jpg”
MVP Terms and Conditions ________________(=^‥^=)________________ Forum Rules of Conduct
========== SONY Customer Service 800-345-7669 or Link to Live Chat ==========

Message 2 of 11 (2,741 Views)
Reply
0 Likes
First Son
Registered: 12/03/2013
Offline
1 posts
 

Re: Time to get refund to wallet

Dec 3, 2013
Same thing happen to me I bought nba2k14 for ps 4 and keep getting that error code message I called they emailed me a couple days later saying it was denied so I called and spoke to a person who knew where I was coming from and they approved my refund and sent me a approved refund email ..the rep said it could take 5-7 business days which is crazy if the refund is already approved...I won't believe I have the refund until I see it in my psn wallet
Message 3 of 11 (2,645 Views)
Reply
0 Likes
First Son
Registered: 11/29/2013
Offline
2 posts
 

Re: Time to get refund to wallet

Dec 5, 2013

Now they are saying that I never got the refund approved. When I have an email saying that it was approved. This has to be one of the worst supports that I've ever seen.

Message 4 of 11 (2,605 Views)
Reply
0 Likes
First Son
Registered: 07/24/2014
Offline
1 posts
 

Re: Time to get refund to wallet

Jul 24, 2014
I called to get a refund and the person said he set up a refund case that would give me my money back In 3 to 5 business days, but I haven't even got an email like you guys.
Message 5 of 11 (2,123 Views)
First Son
Registered: 11/06/2015
Offline
5 posts
 

Re: Time to get refund to wallet

Nov 10, 2015
I have the same problem. They haven't even sent and email.. So I'm worry. Did u guys got the refound???
Message 6 of 11 (773 Views)
Reply
0 Likes
MVP Support
Registered: 04/12/2010
Online
13575 posts
 

Re: Time to get refund to wallet

Nov 10, 2015

@mja026

 

You have posted in a two year old thread, and the reply above yours is over a year old.  Not likely you'll get a reply.

 

You have been told to contact SONY Customer Service - do it.  Only they can help you with refunds.

** Use a unique password for your PSN ID - one you don't use anywhere else **
** Engage brain before putting mouth in gear **

”Signature-1.jpg”
MVP Terms and Conditions ________________(=^‥^=)________________ Forum Rules of Conduct
========== SONY Customer Service 800-345-7669 or Link to Live Chat ==========

Message 7 of 11 (764 Views)
Reply
0 Likes
Lombax Warrior
Registered: 11/08/2015
Offline
138 posts
 

Re: Time to get refund to wallet

Nov 10, 2015
I don't understand how people have trouble telling ps3 from ps4
if you can't distinguish between 3 and 4, buy the game on ps4 so you only see ps4 games
Message 8 of 11 (758 Views)
Reply
0 Likes
First Son
Registered: 11/06/2015
Offline
5 posts
 

Re: Time to get refund to wallet

Nov 10, 2015
Thank u for the replay. I know it's very old. But it's the only one I found. That was similar to my issue!!
Message 9 of 11 (757 Views)
Reply
0 Likes
First Son
Registered: 11/06/2015
Offline
5 posts
 

Re: Time to get refund to wallet

Nov 10, 2015
I do this distinguish. It was a Sony problem I guess..
Message 10 of 11 (751 Views)
Reply
0 Likes