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Mar 06 2014
By: Joystick_Warrior PlayStation Support 4418 posts
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Sony Entertainment Network not working No ADD CART BUTTON

111 replies 2639 views Edited Mar 6, 2014

 

Hey guys.  I have taken control of this thread to better monitor the issue. I've noticed that some have come in reporting that the "Add to Cart" button is missing from the web store when logged in. If you're having the same issue, try a few of these solutions. 

 

  • Turn off adblocking software. Sometimes this will block the "add to cart" button by mistake. 
  • Try a different browser/computer. 
  • Try clearing your browser's cache and cookies
  • Try logging off your account and back on again.

If you are still having this problem after these troubleshooting steps, please feel free to post in here with some information for me:

 

  • Is your account a master account?
  • What are your privacy settings like on your account? Are they super restrictive or are they open?
  • What is the last console you logged into before trying to access the store? (PS3,PS4,Vita)
  • What OS is your computer using? What browser are you using?

Thanks all.

 

 

J_W

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First Son
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HELP! SEN Problem

[ Edited ]
Feb 19, 2014

I’m having a problems trying to purchase games on the PSN store on my PC.

 

When I'm not signed in you see the ADD TO CART button but once I sign into the network the ADD TO CART button no longer is there.I cant add any games  to my cart. The browser doesn't seem to matter I tried different ones, same problem on them all. Only a problem with Game purchasing not Movies or TV shows.

 

Can someone help me with this problem. Is anyone else having this problem any suggestions?

 

Edit: Moved from Forum Support. Also included some line breaks!

--Emmental-er

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MVP Support
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Re: HELP! SEN Problem

Feb 19, 2014

You created another thread about a hour ago.  You don't need to make multiple threads, and you need to be a bit more patient about getting replies.

 

How about clearing the cache and cookies on your browser?

** Use a unique password for your PSN ID - one you don't use anywhere else **
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First Son
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Re: HELP! SEN Problem

[ Edited ]
Feb 19, 2014

I'm having the same problem.

 This is what i did:

 

1/ I created another PSN account and it worked perfectly fine on the same browser with the same internet connection.

2/ My Java and Flash is UP TO DATE.

3/ Tried to access to store using iphone with 4g connection, same thing happend.

4/ I'm living in the US, using US PSN account.

5/ Cleared my cookies and browser. Log in/out of my acc several times

6/ Access the store using the link from official playstation website.

 

Thus, I'm very positive the problem is not the browser/ internet connection.

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First Son
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Re: HELP! SEN Problem

Feb 19, 2014

tried that did nothing problem still exists. I posted this thread in a different place it got moved to here.

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Re: HELP! SEN Problem

Feb 19, 2014

I just tried accessing the store for North America here: https://store.sonyentertainmentnetwork.com/#!/en-ca/home/main

 

Could click on "Add to Basket" no problem.  Could access basket, remove items, no problem.

 

Your first post says you're clicking on "Add to Cart" - different description - are you using the NA Store, or a store for another region?  Just curious.

** Use a unique password for your PSN ID - one you don't use anywhere else **
** Engage brain before putting mouth in gear **

”Signature-1.jpg”
MVP Terms and Conditions ________________(=^‥^=)________________ Forum Rules of Conduct
========== SONY Customer Service 800-345-7669 or Link to Live Chat ==========

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First Son
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Re: HELP! SEN Problem

Feb 19, 2014

North America. If I'm not logged in and click add to cart the websit asks me to login and the there is nothing in my cart and add to cart button dose not even show up. 

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First Son
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Re: HELP! SEN Problem

Feb 19, 2014

In my case,

before sign in: i can still see the "Add to Cart" button.

After: the button doesn't show up.

I am 100% sure accessing the store for North America from the US

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First Son
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Re: HELP! SEN Problem

Feb 19, 2014

Exactly the same problem I have. Games only not a problem with TV Shows and Movies. First Image is logged in second image is not logged in.Logged_in.jpgnot_logged_in.jpg

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First Son
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Re: HELP! SEN Problem

[ Edited ]
Feb 19, 2014

Same thing here.

We are on the same boat.

I got this problem for several days already.

 

Last time i sucessully got something from the PC store was Feb 11 2014

 

Customer support  told  me to try the forum.

 

PSN store.JPG

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