Hello. someone registered PSN account using my email address, i would like you to ban that account. They just added money in their psn wallet, i will talk to the bank to see if they have my cc number too as account registered on psn is same i use for paypal. I will give you any proof you need but i don't want to write here in public. I would really like someone from support to help me with this. Thank you.
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Setting the e-mail address of a PSN account, or creating a new one, requires that you confirm the new address by clicking a link in a confirmation e-mail message. No one can create a PSN account using your e-mail address unless they have access to your e-mail account. They would not be able to sign in. Customer support will probably be interested in how someone was able to get around that problem. Did you confirm the creation of the account, and if so, why did you do that if it wasn't created by you?
I'm suffering from this same problem right now. Someone started the creation of a PlayStation account with an email address I own but never finished the set up of it. That PlayStation account's email address remains in an unverified state because that person couldn't log into my email account to verify it. Yet the record of the PlayStation account remains in their system for years now, still associated with my email address, and in an unverified and unused state, now preventing me from using my own email address for a PlayStation account. The email address in question is a pretty common name @outlook.com and I get people making typos accidentally using my email address on other websites all the time actually. But that's neither here nor there really. This is a clear cut case of email identity theft, as I can verify I am the owner of the email account in question. And that's all the right person needs to consider here really to justify fixing the problem in their system. I just can't reach that person. I have chatted with 8 people online, 6 of which refused to help me, and I'm still in the dark about who can handle this mild identity theft issue, albeit a typo as much as it may have been on behalf of the person who accidentally entered my email address into their email field.