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Feb 25 2013
By: Charlie_Scene13 First Son 21 posts
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So about that refund...

7 replies 132 views Edited Feb 25, 2013

 

Two weeks and I'm still out $13 because of the "free" games. What the **bleep** is going on?

I will make my voice heard, I will not be silenced.

Update 4.45 killed my PS3.

Update 4.46 couldn't be installed until I formatted my 1TB HDD.
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PlayStation MVP
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Re: So about that refund...

Feb 25, 2013

Have you called customer service?

 

Phone Icon

PHONE 800-345-SONY
Mon - Sun 6:00AM - 10:00PM Pacific
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First Son
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Re: So about that refund...

Feb 25, 2013

I did and I got the same old "All digital sales are final I can put in a refund request that'll take 1-3 weeks you're screwed we stole your money deal with it" response everyone else got. And considering that Morgan Haro said everyone should have gotten a message for the refund 3 or 4 days ago, I want to know what the hell is going on.

I will make my voice heard, I will not be silenced.

Update 4.45 killed my PS3.

Update 4.46 couldn't be installed until I formatted my 1TB HDD.
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Re: So about that refund...

Feb 25, 2013

But did you put in the refund request?

 

If you really want you money back it shouldnt matter how long they take as long as it finds its way in your wallet.

 

everyone should of gotten a message? Are you talking about the Loyalty thing they had.

 

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First Son
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Re: So about that refund...

Feb 25, 2013

 

No, I mean this.

 

The message to affected users should have gone out to everyone. Please check your XMB Messages to ensure you've received the following message: 

 

Thank you for your recent purchase from the PlayStation Store. As you may have realized, we experienced some issues while processing transactions that resulted in a small number of users being charged for content that was listed as free.  Unfortunately, you were one of the affected users and we are contacting you to let you know we are aware of the error and will be refunding the amount erroneously charged to your wallet.  You should see the credit in your wallet by 2/21/13.  Note that this will not affect the content you downloaded - the content is yours to keep.  We are also including a voucher code, below, worth $5 to make up for any inconvenience

 

Vouchers must be redeemed into your account by May 31, 2013.

- morgan haro / mochuuu, SCEA PSN Team, @morganharo

I will make my voice heard, I will not be silenced.

Update 4.45 killed my PS3.

Update 4.46 couldn't be installed until I formatted my 1TB HDD.
Please use plain text.
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First Son
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Re: So about that refund...

Feb 25, 2013
*Typing on my ps3, hit the character limit*

http://community.us.playstation.com/t5/PlayStation-Plus-Support/Titles-Showed-Free-for-Plus-Members-...
I will make my voice heard, I will not be silenced.

Update 4.45 killed my PS3.

Update 4.46 couldn't be installed until I formatted my 1TB HDD.
Please use plain text.
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Re: So about that refund...

Feb 25, 2013

Oh ok I see what you are saying... 

 

I think you would need to speak to a MOD on that... 

 

AeroVayne

MercuryValentine

space_cape

Stage_Coach

traWnza

unicorn--justice

vintageflamingo

 

Private Message one of the people listed.

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Re: So about that refund...

Feb 26, 2013

Speedy24xmax wrote:

Oh ok I see what you are saying... 

 

I think you would need to speak to a MOD on that... 

 

AeroVayne

MercuryValentine

space_cape

Stage_Coach

traWnza

unicorn--justice

vintageflamingo

 

Private Message one of the people listed.


If the refund hasn't arrived by now, 5 days after they said it would, he may want to use the links in the support area instead https://support.us.playstation.com/app/contact_options

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