10-08-2011 03:57 AM
After the major outage, when we needed to change the password, I was unable to change it becuase I used an invalid e-mail. is there ANY way to restore it? I really need it, and I can't contact support because I live in kuwait HELP!!!
10-11-2011 06:49 AM
If the sign-in e-mail for the account is not valid, or you cannot receive mail at that address, then there is no way to recover the password without contacting customer support on the phone. Even then, you would have to know the date-of-birth and security question that was set for the account. Hopefully you didn't make those up at random also. Your English seems quite good by American standards. You should be able to call customer support if you use a US Skype account that would allow you to call a US toll-free number. You didn't tell Sony that you lived in Kuwait when you created the PSN account, so it would be best to not mention it now either.