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Jun 03 2011
By: PS_Gopher Splicer 66 posts
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Q&A for Welcome Back Package!

548 replies 1782 views Edited Jun 3, 2011

For answers about the Welcome Back Package, please read our helpful Q&A!

Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 and two games for the PSP systems.

For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:

  • Dead Nation
  • inFAMOUS
  • LittleBigPlanet
  • Super Stardust HD
  • Wipeout HD + Fury

For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:

  • LittleBigPlanet (PSP)
  • ModNation Racers
  • Pursuit Force
  • Killzone Liberation

In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.

Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.

PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.

A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.

Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.

Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.

Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.

Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: None. These games are yours to keep.

Q: I no longer have the option to choose my free Welcome Back games. What can I do?
A: If you navigate away from the Welcome Back section of the store without choosing your free games or exit the store completely you may need to follow the below in order to choose and download your free games.

  1. On your PlayStation 3 or PlayStation Portable navigate to the PlayStation Network icon on the XMB
  2. Log into your PlayStation Network account and choose Account Management > Transaction Management > Services List
  3. Choose “PlayStation Network Promotions” from the list of services displayed
  4. Select either “PS3 Free Games” or “PSP Free Games” and then choose “Select Content”

You will be taken to the store to choose your remaining free games.

Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.

Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.

Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.

Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.

Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.

Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.

Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.

Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.

Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be 100% free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).

Remember, if you didn’t see your question answered above, please drop us a line below and we’ll do our best to answer it. Welcome Back!

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First Son
Registered: 06/03/2011
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Re: Q&A for Welcome Back Package!

Jun 3, 2011

one question:

Since my downloads of Dead nation and wipeout hd will not be finished anytime soon (in my country it is 19:30), will i still be able to download them after the welcome pack is expired?

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I Only Post Everything
Registered: 02/07/2011
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Re: Q&A for Welcome Back Package!

Jun 3, 2011

Dude it expires on July 3 not tomorrow June 4th.


I'm no troll, I just dont like you.
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First Son
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Re: Q&A for Welcome Back Package!

Jun 3, 2011

ok but i still need an answer

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I Only Post Everything
Registered: 02/07/2011
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Re: Q&A for Welcome Back Package!

Jun 3, 2011

If its on your download list you can download the games as many times as you like. So yes, as long as you selected the game for download before July 3rd.


I'm no troll, I just dont like you.
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First Son
Registered: 03/19/2011
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Re: Q&A for Welcome Back Package!

Jun 3, 2011

Hi tried to download first game and got error message 80710D36 and then my system froze. When I returned to the store I only have the option to download one welcome back PS3 game and no sign of the other even in my downloads. This is ridiculous I wrote 5 different emails regarding my credit card being billed for plus while the network was down. All I ever got was form letters back saying that the welcome back package is they're apology and now I've been screwed out of one of my games because of a network error. At this rate I don't think I will ever buy another Sony product.

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Big Daddy
Registered: 03/10/2008
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Re: Q&A for Welcome Back Package!

Jun 3, 2011

SPECTRE6683 wrote:

Hi tried to download first game and got error message 80710D36 and then my system froze. When I returned to the store I only have the option to download one welcome back PS3 game and no sign of the other even in my downloads. This is ridiculous I wrote 5 different emails regarding my credit card being billed for plus while the network was down. All I ever got was form letters back saying that the welcome back package is they're apology and now I've been screwed out of one of my games because of a network error. At this rate I don't think I will ever buy another Sony product.

The errors are all probably related to the high volume of traffic.  You won't lose out on the free game(s).

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Wastelander
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Re: Q&A for Welcome Back Package!

Jun 3, 2011

"Welcome Back" has absolutely FAILED.  The troubleshooting tips you offer in this thread do not work, but end in error screens.  I will not have access to the two games I was promised.  I have been thwarted by developer incompetence once again.

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Big Daddy
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Re: Q&A for Welcome Back Package!

Jun 3, 2011

Mylo_Cordana wrote:

"Welcome Back" has absolutely FAILED.  The troubleshooting tips you offer in this thread do not work, but end in error screens.  I will not have access to the two games I was promised.  I have been thwarted by developer incompetence once again.

Or you could just have a little patience and try again later.  Error messages right now are really probably related to high volume of traffic.

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First Son
Registered: 02/28/2010
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Re: Q&A for Welcome Back Package!

Jun 3, 2011

Same happened to me! I couldn't pick one game, then I back out, and when I come back, I only have the option to pick 1 game, now I have none. My friend got his games simultaneously as I did.

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