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May 15 2011
By: HaZeLeYeS_MoM First Son 4 posts
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Password Change

10 replies 55 views Edited May 15, 2011

Question.

Me and my husband already change our  password but my kids cant,  it says that a email was sent in 24 hours.

HELP.

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MVP Support
Registered: 03/01/2010
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First Son
Registered: 01/31/2011
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Re: Password Change

May 16, 2011

So, I wait more than 24h yet we haven't received the e-mail to change the password, now what?

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Fender Bender
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Re: Password Change

May 16, 2011

HaZeLeYeS_MoM wrote:

So, I wait more than 24h yet we haven't received the e-mail to change the password, now what?

Just wait a little longer. Sony's email servers are being over worked at the moment (millions of email requests). Sony even stated that it could take more than a day to recieve the email. 

If you don't get the email later today, then try contacting Customer Service (contact info at bottom of page).

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First Son
Registered: 05/16/2011
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Re: Password Change

May 16, 2011

Well hopefully yours won't do what mine just did. I finally got the email and followed the directions but when put in the verification letters in the little captcha box it said my request had timed out and now I have to wait on another one. lol so frustrating I have to laugh.

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I Only Post Everything
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Re: Password Change

May 17, 2011

My password reset from the console, with no issues,  i guess im the only lucky one.???

Proud owner of a Ps3 since April 20th 2007 :-)
Owner of a Launch PS4 :-)
" **IF YOUR GETTING A PS4 FEEL FREE TO SEND ME A FRIEND REQUEST** "
http://shaved.by/UFxE Click to get a Shave Club deal, and I get $5
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First Son
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Re: Password Change

May 17, 2011

I'm on the same boat with the password reset over the console, but my cousin had to do it through e-mail and now has to wait... I have a 40 gig PS3 btw, if that means anything, who knows



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I Only Post Everything
Registered: 12/18/2008
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Re: Password Change

May 17, 2011

You guys have to wait more because sony is being overloaded with these password emails so it will take a bit longer unfortunely, since everybody is changing their passwords at the same time too.

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Uncharted Territory
Registered: 05/23/2003
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Re: Password Change

May 17, 2011

I received my e-mail and immediately followed the link and entered the characters exactlly as shown but the webpage didn't except them so it gave me another set and again not excepted then it tells me thepassword reset has timed out.

Any time I have to enter this character, such as the report abuse/cheaters page with Internet Explorer 8 the webpage never accepts whats enter.  Why does the SONY websites have such problem with IE?  I have them entered as safe and secure/trusted websites but something is still causing IE 8 to not be bale to connect.  Pop up blocker is also set to allow pop ups.

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Fender Bender
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Re: Password Change

May 17, 2011

austinite04 wrote:

My password reset from the console, with no issues,  i guess im the only lucky one.???

That's probably because you are using a master account. It's those with sub accounts that need to confirm by email from what I can tell.

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