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Dec 16 2013
By: Windcha3er First Son 5 posts
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PSN not honouring $10 promotion...

17 replies 326 views Edited Dec 16, 2013

Just got off the phone with PSN support and wanted to see if others had the same problem. 

Essentially, I renewed PS+ with the promotion that would give $10 purchase in the future but they did not honour it. 

I used the Live Chat (which by the way was great!), which informed me to check my email & PSN message. 

I was transferred to PSN support (he was great too, talking about games while we wait =)), but it seems like where Sony fails is at its supervisor / management level, which did not authorize the $10 even though PSN was not the one to honour it. 

 

If need be, i will post screenshots of my transaction history (yes, i did check my message and email and did not receive anything about it!) 

Not a happy camper right now.... 

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Fender Bender
Registered: 02/28/2013
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Re: PSN not honouring $10 promotion...

[ Edited ]
Dec 16, 2013

Can you link the specific promo?

 

They usually have very specific terms and as they say, The Devil Is In The Details...

 

LIke, must be paid for by funds in PSN wallet, excludes, yadda yadda....

 

But without the specific promo to reference it is all speculation

 

 

 

 




                               The truth will set you free... But it may sting a bit...
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PlayStation Community Manager (Retired)
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Re: PSN not honouring $10 promotion...

Dec 16, 2013

You may want to get in touch with one of the support guys here on the forums.  @Joystick_Warrior might be your smart choice.  I've also requested that this thread get moved to PSN Support forums so that the right eyes will see it.

 

Good luck.

Tempest_Fire
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PlayStation Moderator (Retired)
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Re: PSN not honouring $10 promotion...

Dec 16, 2013

Moved from PS General.  Thanks!

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Treasure Hunter
Registered: 05/09/2006
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Re: PSN not honouring $10 promotion...

Dec 16, 2013
Yeah. 49.99 will NOT give you the 10$ credit. Nor will buying a ps+ card at gamestop and entering the code.

I hate it personally because that extra 1 cent needa to be spent Smiley Sad
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PlayStation Support
Registered: 06/30/2011
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Re: PSN not honouring $10 promotion...

[ Edited ]
Dec 16, 2013

Hey there Windcha3er. Which promotion are you talking about? Are you talking about the Spend $60 get $10 back? Also have your checked your associated email address for your account?

 

 

 

J_W

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Last Guardian
Registered: 02/02/2005
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Re: PSN not honouring $10 promotion...

Dec 16, 2013
The proms I heard of was spend $50 get 10 and spend 60 get 10

Seeing a year sub is 49.99 and which you are not taxed.. You sir by the technicality of being 1 cent less than $50 you are not eligible unless you were to throw in a purchase of a small game or dlc content in the same month..
>

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First Son
Registered: 12/16/2013
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Re: PSN not honouring $10 promotion...

Dec 16, 2013

Playstation.PNG

Thanks everyone for the help and help moved the thread to the right place (sorry, I am a total n00b when it comes to forums Smiley Tongue). This is the promotion that i was talking about. I purchased mine at 10/26/2013

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PlayStation Support
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Re: PSN not honouring $10 promotion...

Dec 16, 2013
So you checked your XMB messages and your email and did not receive the $10?
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First Son
Registered: 12/16/2013
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Re: PSN not honouring $10 promotion...

Dec 16, 2013

Yessir, nothing there... my last XMB message was from 2/4/2012 about Starhawk Beta and the rest of the message from Sony / Playtation are weekly Playstation updates

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