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Nov 03 2012
By: GA_G8R Splicer 71 posts
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PSN Error Code 80710011 - Unable to use new Store

9 replies 3834 views Edited Nov 3, 2012

I'm not sure exactly when the new Store went live, but as of this morning, I'm unable to check the Store.  Every time I click on the icon, I get the "Software Download" status, and I click yes.  It always says something along the lines of "Something went wrong with the download - Error code 80710011".  Has anyone else had this problem and it just gone away?  What are my options here?  I was planning on downloading Okami HD sometime this weekend.

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First Son
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Re: PSN Error Code 80710011 - Unable to use new Store

Nov 6, 2012

I noticed the same thing. It went into effect 11/6/12.  Cannot access the Store even during game unlocks (Pinball arcade).  If anyone has had the same issue, please respond so we can send all info to PSN.

 

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PlayStation MVP
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Re: PSN Error Code 80710011 - Unable to use new Store

Nov 6, 2012

     From my experience, this error 80710011 is mainly a router issue.  Try to set your PS3 on a DMZ, or going through the port forwarding route and stick in the proper PSN port #'s.  You can get a full list of the ports needed at PlayStation Knowledge Center.

-~CheetahJustice ︻╦╤─ - - - - ) ) )
Bambi-01us
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First Son
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Re: PSN Error Code 80710011 - Unable to use new Store

Nov 7, 2012

I had this error, and fixed it (actually, i found the solution on some other forum, and it worked).

What you need to do is to open Internet Browser on PS3, go to options (Triangle), and erase cookies and temporary files. These are two separate options, i don't know which one of them (or both) is actually required. I just did both, and finally was able to download new Store.

 

As a side note... when i first tried to open new store, download started just fine. But, i pressed Cancel. And then i got the error in guestion when trying to re-download it. So, it's possible that canceling the download is what caused the bug. Don't do that =)

(and, based on this, i would guess it's "temporary download files" that were actually needed to be cleared, not cookies)

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First Son
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Re: PSN Error Code 80710011 - Unable to use new Store

Nov 8, 2012

Worked like a charm! Thank you!

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First Son
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Re: PSN Error Code 80710011 - Unable to use new Store

Nov 11, 2012

Thank you, Drontik! This method worked for me.

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First Son
Registered: 11/14/2012
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Re: PSN Error Code 80710011 - Unable to use new Store

Nov 14, 2012

how do you delete temporary files, i can't find it in the browser

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First Son
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Re: PSN Error Code 80710011 - Unable to use new Store

Nov 15, 2012

Deleting Cache is the same thing as deleting temporary files

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First Son
Registered: 11/18/2012
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Re: PSN Error Code 80710011 - Unable to use new Store

Nov 18, 2012
worked for me too!!! THANKS A LOT!!
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First Son
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Re: PSN Error Code 80710011 - Unable to use new Store

Feb 14, 2013

Work for me!!! Tks!!!!

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