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Nov 15 2013
By: MercenaryR56 First Son 14 posts
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PS4 Error CE-33991-5 ----- Can't connect to the internet

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42 replies 40206 views Edited Nov 15, 2013

I keep getting Error CE-33991-5 on my PS4 everytime I try to set up an internet connection.  Wether that be through Wi-Fi or LAN.  It obtains the IP but immediately fails the Internet Connection, part and I have no idea why.   Can anyone please help me out?

 

Also, when I go back into the system, and check the recent error reports, it says I keep getting NW-31491-8 i that means anything.

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First Son
Registered: 11/15/2013
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Re: PS4 Error CE-33991-5 ----- Can't connect to the internet

Nov 15, 2013
Im getting the same thing. I had internet and then reset my modem and now my ps4 wont connect at all. Streamers on twitch are all good though.. Hmmmm
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First Son
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Re: PS4 Error CE-33991-5 ----- Can't connect to the internet

[ Edited ]
Nov 15, 2013

Same thing here. Automatic setup did not work at all so I copied stats from the playstation 3 which works fine. Switch the LAN cable to PS4 and it will obtain the IP adress ok, but gets the 'Cannot connect to the internet' (CE-33991-5) error.

 

Update-- I was able to connect wifi and download the update. However PSN is down and may be the trouble with the error messges.

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First Son
Registered: 11/16/2013
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Re: PS4 Error CE-33991-5 ----- Can't connect to the internet

Nov 16, 2013

im just wondering if your still experienceing this problem, cuz i am. i have tried calling sony like five times and been on hold for  over two hours each time before rage hanging up, any help?

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First Son
Registered: 11/17/2013
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Re: PS4 Error CE-33991-5 ----- Can't connect to the internet

Nov 17, 2013

I am experiencing the same problem. I got it to work on a LAN connection at my dad's house, but it won't connect to my wi-fi at home.

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Gaming Beast
Registered: 10/08/2013
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Re: PS4 Error CE-33991-5 ----- Can't connect to the internet

Nov 27, 2013

Im having this problem right now.  I have been like half hour trying to fix it.  



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First Son
Registered: 11/29/2013
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Re: PS4 Error CE-33991-5 ----- Can't connect to the internet

Nov 29, 2013

I cant get online now!

 

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First Son
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Re: PS4 Error CE-33991-5 ----- Can't connect to the internet

Dec 1, 2013
**bleep** I was able to get online yesterday but now I'm getting ce-33991-5 message, please help Smiley Sad
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First Son
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Re: PS4 Error CE-33991-5 ----- Can't connect to the internet

Dec 2, 2013
Solution: switch your router to 2.4 GHz (dual mode of 2.4 and 5 GHz causes issues)
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First Son
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Re: PS4 Error CE-33991-5 ----- Can't connect to the internet

Dec 3, 2013

Hi Guys,

 

anyone found the solution for Error CE-33991-5 ???
I’m not able to connect to internet also.

I can connect with my laptop and phone but not with the PS4.

 

when i use other wireless networks it works perfectly but not when using mine.

 

it's like the MAC address of the PS4 has been flagged and the router is not allowing it to connect anymore.

 

help please.

 

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