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SIEA
Registered: 06/22/2009
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Re: PS Store Showing Free Items When It's Not

Feb 19, 2013

We're finalzing gathering the users affected by the issue. Refunds will be pushed to PS3 inboxes (accessed on the XMB) within 1 - 3 weeks; but we'll be working on ensuring they arrive as soon as possible. Thank you for your patience. 

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First Son
Registered: 08/26/2010
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Re: PS Store Showing Free Items When It's Not

Feb 19, 2013
I had no money in my wallet. And it came out of my bank account. And thanks to that I almost got a overdraft fee from my bank. I want the $35 I sent back to my card I had on account.
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First Son
Registered: 07/22/2012
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Re: PS Store Showing Free Items When It's Not

Feb 19, 2013

Why is it being sent in a message on my playstation when it extracted the funds from my BANK ACCOUNT without confirmation?

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SIEA
Registered: 06/22/2009
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Re: PS Store Showing Free Items When It's Not

Feb 19, 2013

If funds were drawn to your bank account, then your bank account will be refunded. What I meant was that you'll receive a notification of this via your XMB messages on your PS3; sorry should have been more clear there! 

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First Son
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Re: PS Store Showing Free Items When It's Not

Feb 19, 2013
Ok that works. And thanks for keeping us updated.
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First Son
Registered: 02/13/2013
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Re: PS Store Showing Free Items When It's Not

Feb 19, 2013
i had both money from my wallet and credit card charged. am i getting all that or will there be another unfortunate error and i only get one of them back?
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Hekseville Citizen
Registered: 11/24/2012
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Re: PS Store Showing Free Items When It's Not

Feb 19, 2013
Thanks for the update.
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Sackboy
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Re: PS Store Showing Free Items When It's Not

Feb 19, 2013
Hope we get some sort of compensation for this. Really wanted to buy Beyond Good and Evil HD but it looks like by the time we get our money back the sale will have been over.
Also, are we allowed to download and play the games we "purchased" or would it be better to not play it

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Splicer
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Re: PS Store Showing Free Items When It's Not

Feb 20, 2013

First of all, thanks for the updates. I found this helpful and quite refreshing. I just had one question, what should we do with the software/games that were downloaded? Should we go ahead and delete them or what? Thank you!

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First Son
Registered: 02/20/2013
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Re: PS Store Showing Free Items When It's Not

Feb 20, 2013

Same thing happened to me as well. I got a theme for free, and blammo all of a sudden my credit card has been charged 5 dollars for a 2.50 theme.   Thanks guys, and also I enjoy having to do a needle in a haystack hunt in order to find out what to do about this.  I think this topic would be posted on you blog, or something.  Who runs your store really?   It updates whenever you guys want it to, and It steals my money?  Thats a great customer service model, I wish I could apply that in my day-to-day life, but alas, I live in the real world where I have to at least pretend to be beholden to my customers for some strange reason.

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