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First Son
Registered: 12/24/2009
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Re: PS Store Showing Free Items When It's Not

Feb 22, 2013

yes i checked my xmb box and i only got the 8 dollars for alien breed, not for rayman 3 and might and magic. Sony needs to refund me 12 more dollars.

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SIEA
Registered: 06/22/2009
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Re: PS Store Showing Free Items When It's Not

[ Edited ]
Feb 22, 2013

BenGrant wrote:

My NBA2K13 is still activated and listed as purchased, so unless they haven't gotten around to revoking it, looks like you get to keep the stuff you didn't mean to buy. 

I'm pretty sure they said anything that was taken off credit cards/out of the wallet was just going to be refunded to the wallet.



At this time, we needed to refund customers with PSN Wallet funds. I apologize for mentioning that credit cards would be refunded if the purchases hit your bank account; I was under the impression they would be refunded if it hit your bank account, but the concern here is valid.

 

I will be opening a line of dialogue with the teams to address this issue and will continue to update this thread. Until then, all users should have a) been refunded the costs with PSN $, b) received an extra $5 for the inconvenience, and c) are able to keep the games they downloaded. 

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Monster Hunter
Registered: 03/07/2009
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Re: PS Store Showing Free Items When It's Not

Feb 22, 2013
Ok, I have not received a message about this yet. I was charged for ray man 3 and might and magic. You say that all affected users shou
D have received a message by now though. Does this mean I am not getting refunded? I will be very disappointed if this is the case. Please respond to this mochuuu.

Thanks!
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SIEA
Registered: 06/22/2009
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Re: PS Store Showing Free Items When It's Not

Feb 22, 2013

dfoz3 wrote:
Ok, I have not received a message about this yet. I was charged for ray man 3 and might and magic. You say that all affected users shou
D have received a message by now though. Does this mean I am not getting refunded? I will be very disappointed if this is the case. Please respond to this mochuuu.

Thanks!

Let's give it through the weekend. I'll be keeping an eye on this thread through next week as well. 

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First Son
Registered: 02/14/2013
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Re: PS Store Showing Free Items When It's Not

Feb 22, 2013

 

I didn't receive any message from sony at all. Again, I picked up Rayman 3 when it was marked for free, and didn't exactly have any intention to buy it. I don't know how you guys went about checking who was effected, but seeing these other posts, it's obviously flawed seeing how you missed quite a bit. People are out real money that they didn't intend to spend, so I hope better service will be provided.

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First Son
Registered: 02/22/2013
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Re: PS Store Showing Free Items When It's Not

Feb 22, 2013

so i jus got the message & i used my debit card for the "purchase" does that mean the $ will go back 2 my bank account?

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Hekseville Citizen
Registered: 04/12/2012
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Re: PS Store Showing Free Items When It's Not

Feb 22, 2013
I never got my refund either. Even though I filed a report about it (with pictures) on the 12th and it should be obvious that I was affected by this.
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First Son
Registered: 05/21/2006
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Re: PS Store Showing Free Items When It's Not

Feb 22, 2013

I got my refund in PSN wallet money but I still have charges to my bank account. Will I be receiving my money back? or am I just getting PSN wallet? 

 

thanks for all the help so far, I'm sure you are doing alot to get this fixed. 

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First Son
Registered: 04/14/2010
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Re: PS Store Showing Free Items When It's Not

Feb 22, 2013

I got my refund for Alien Breed and the $5 voucher. Kudos to Sony for letting us keep the stuff that was listed for free, they didn't have to do that.

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Splicer
Registered: 07/16/2007
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Re: PS Store Showing Free Items When It's Not

Feb 22, 2013

Hey first, I appreciate the $5 voucher, its a good show on Sony's part. However, I still have only been refunded 39.98 of 52.43 that was taken. Will the refunds continue as stated through monday? I see a lot of people here are still down around 12 bucks, so I guess I'm not the only one. Any help anyone?

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