03-08-2013 11:36 PM
I can confirm that after I sent a PM to mochuuu with the details about how CS didn't do the refund, the day after, I got a refund for Rayman 3HD, although in the end I don't know if the game is still ours to keep, or will be "deleted" from our psn account.
Thanks to mochuuu for helping us when CS couldnt.
03-12-2013 02:28 PM
So I'll be sending off the following people who PMed me to Customer Service to get their refunds ont he Might and Magic and Rayman 3 HD trnasactions. They will verify that these 'purchases' took place and get the $$ back to your SEN Wallet.
From here, I will be working with reporting to pull the list of all users who accidentally bought Rayman 3 HD and Might and Magic: Clash of Heroes and get them refunded as well. I won't be capturing further PMs and will instruct CS to pull everyone affected since we've identifed the short coming with refunding the 2 titles mentioned in the first run.
Thanks for your patience on this and I'll continue to provide updates as they come.