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First Son
Registered: 02/10/2013
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5 posts
 

Re: AS Store Showing Free Items When It's Not

Mar 9, 2013

I can confirm that after I sent a PM to mochuuu with the details about how CS didn't do the refund, the day after, I got a refund for Rayman 3HD, although in the end I don't know if the game is still ours to keep, or will be "deleted" from our psn account.

 

Thanks to mochuuu for helping us when CS couldnt. :smileyhappy:

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Monster Hunter
Registered: 03/07/2009
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Re: PS Store Showing Free Items When It's Not

Mar 9, 2013
I pm'd you earlier in the week mochuuu and haven't heard back from you. I just want to make sure you got it. Thanks.
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Splicer
Registered: 07/16/2007
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66 posts
 

Re: PS Store Showing Free Items When It's Not

Mar 11, 2013

Any update on this? Were you able to get our infomation over to CS? Any info would be much appreciated. Thank you.

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First Son
Registered: 12/24/2009
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9 posts
 

Re: PS Store Showing Free Items When It's Not

Mar 12, 2013

I just want my money back for rayman 3 and might and magic. Other people have received there money back why not us?

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First Son
Registered: 05/28/2007
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15 posts
 

Re: PS Store Showing Free Items When It's Not

Mar 12, 2013

Pretty comical that Sony cant refund $5 in one month, ametuer hour.

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First Son
Registered: 08/26/2010
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18 posts
 

Re: PS Store Showing Free Items When It's Not

Mar 12, 2013
I still have not got the refund from raymon hd. It has been a month now.
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SCEA
Registered: 06/22/2009
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Re: PS Store Showing Free Items When It's Not

Playstation Staff
Mar 12, 2013

Hi everyone, 

 

So I'll be sending off the following people who PMed me to Customer Service to get their refunds ont he Might and Magic and Rayman 3 HD trnasactions. They will verify that these 'purchases' took place and get the $$ back to your SEN Wallet. 

 

HellFeline
siavm
megacarlos
jshulze
clement_raymond
zephyrus255
dfoz3
SpaceAce73
ramonbaranco
DiscoGitaroo
zeroroi
PwnerJayDittmar
GotenOnNimbus
ManjoumeThunder
AV-X14
Mister_Squirrel
GoosefacedKillah
Heaveninruin

 

From here, I will be working with reporting to pull the list of all users who accidentally bought Rayman 3 HD and Might and Magic: Clash of Heroes and get them refunded as well. I won't be capturing further PMs and will instruct CS to pull everyone affected since we've identifed the short coming with refunding the 2 titles mentioned in the first run. 

 

Thanks for your patience on this and I'll continue to provide updates as they come. 

- morgan haro, SCEA Sr. Project Manager - PlayStation.com
@morganharo


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First Son
Registered: 12/24/2009
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9 posts
 

Re: PS Store Showing Free Items When It's Not

Mar 12, 2013

WOOHOO IM FINALLY ON THE LIST :smileyvery-happy:!

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First Son
Registered: 08/26/2010
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18 posts
 

Re: PS Store Showing Free Items When It's Not

Mar 13, 2013
Thank you Morgan. I have finally got the refund for Rayman.
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Splicer
Registered: 07/16/2007
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66 posts
 

Re: PS Store Showing Free Items When It's Not

Mar 13, 2013

Got my refund today...thank you Morgan for looking out for us, I apprecaite it.

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