Thanks for the update but that only brings me around full circle since customer service's solution was to suscribe to your blog. I guess I'll try them again maybe I'll get someone who actually wants to help this time.
Yeah, that was the case when the original refunds were still pending. It was to have you guys have a point to chec when there would be updates on it. Now that refunds are executed, some have (according to info from you guys) not received their full refund.
They may need to be walked through that this content was not SUPPOSED to be free in PS Plus, however it was listed as such, and ended up charging you.
You may need to walk them through it a bit, but be patient (they work with a TON of issues and no one person can be a monolith of info), and if you don't get the info you need; request to speak to their manager in a nice way to get support in case it may need a higher level of review.
Thanks for bearing with us.
Thanks for the update, I contacted Customer Service for the second time, as it was denied the first time because I wasn't a Plus member (which makes no sense to me as it said free in white lettering for all and I did not receive a confirmation of charges when 'purchased'), they are resubmitting this. So hopefully it turns out better this time, otherwise I will have to contact Mochuuu like he suggested. Anyway, thanks again for the update, I hope this can be settled.
Obviously that hasn't happened.
Update 4.45 killed my PS3.
Update 4.46 couldn't be installed until I formatted my 1TB HDD.
The only time I have ever talked to anyone in Sony's Customer Service that cared, was today when I asked to talk to a Manager. He got more done in 2 hours than others have in 3 years. The CS Reps just want you off the phone and tell you to wait. Which doesn't do any good.
Sadly when I talked to the manager today we were still waiting on an update or I probably could have got him to refund it. I'll try getting back to him tomorrow.
So if you get the run around ask for the manager.
When will the refunds be returned to the bank account in which it was unauthroized to take from?
I am missing about $12 in refunds but I am just tired of dealing with Sony. I am done with purchases on PSN from now on since you guys just can not get your act together.