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Monster Hunter
Registered: 03/18/2010
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Re: PS Store Showing Free Items When It's Not

Feb 22, 2013

I got 1 item refunded (to my wallet not my credit card) of 3 I was charged for.

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First Son
Registered: 12/24/2012
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Re: PS Store Showing Free Items When It's Not

[ Edited ]
Feb 22, 2013

"Spent" $50.46 and got a refund of $37.98. I am glad some of it was refunded but where is the rest?

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First Son
Registered: 10/06/2011
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Re: PS Store Showing Free Items When It's Not

Feb 22, 2013
They took out $15 from my bank account. Gave me back $12.99 in my wallet? They are $2.01 short.
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First Son
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Re: PS Store Showing Free Items When It's Not

Feb 22, 2013
Ignore the above I saw what happen ^_^
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First Son
Registered: 12/24/2009
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Re: PS Store Showing Free Items When It's Not

Feb 22, 2013

they only refunded me for alien breed, not for might and magic and rayman 3 Smiley Sad.

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Lombax Warrior
Registered: 03/17/2010
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Re: PS Store Showing Free Items When It's Not

[ Edited ]
Feb 22, 2013

They are probably doing it game by game. I wouldn't worry about it. I have a partial refund at the moment too.

 

Makes up for my careless purchase of Monkeyball Adventure, which turns out not to be Vita compatible.

 

Big thanks to the people who took the time to do these refunds!!

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First Son
Registered: 12/24/2009
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Re: PS Store Showing Free Items When It's Not

Feb 22, 2013

im looking foreward to hotline miami and the dlc for metal gear rising. How do you knwo its a partial refund Smiley Sad?

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Lombax Warrior
Registered: 03/17/2010
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Re: PS Store Showing Free Items When It's Not

Feb 22, 2013

If it's not a partial refund, then they will have legal problems. Consumers are protected from these sorts of things.

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Sackboy
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Re: PS Store Showing Free Items When It's Not

[ Edited ]
Feb 22, 2013

Along with a message from sony earlier explaining the whole situation and that I would be refunded I received this message 3 minutes later. Check your inboxes guys! So we get to keep the game and get 5 bucks as compensation? Thanks guys! Smiley Very Happy
5

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SIEA
Registered: 06/22/2009
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Re: PS Store Showing Free Items When It's Not

Feb 22, 2013

The message to affected users should have gone out to everyone. Please check your XMB Messages to ensure you've received the following message: 

 

Thank you for your recent purchase from the PlayStation Store. As you may have realized, we experienced some issues while processing transactions that resulted in a small number of users being charged for content that was listed as free.  Unfortunately, you were one of the affected users and we are contacting you to let you know we are aware of the error and will be refunding the amount erroneously charged to your wallet.  You should see the credit in your wallet by 2/21/13.  Note that this will not affect the content you downloaded - the content is yours to keep.  We are also including a voucher code, below, worth $5 to make up for any inconvenience

 

Vouchers must be redeemed into your account by May 31, 2013.

 

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