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First Son
Registered: 02/13/2013
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Re: PS Store Showing Free Items When It's Not

Feb 14, 2013
The transaction was strange. Normally, when I buy games in the PSN, it will go to a checkout page and will ask me either to continue shopping, or proceed to checkout. This time when I clicked download, it only ask for my password and then download the game right away. There was no price shown other than the text FREE at the bottom of the games.

I was quite shocked when I received 2 emails from Sony charging me $4.99 for the Rayman HD and $7.49 for the Might and Magic. I have bought games in the PSN, but never did I complain until now. These 2 games I downloaded that apprear as FREE in the PSN are games I normally won't buy, but definitely would download if it's FREE.

Please, I don't want these games. The only reason I downloaded it is because it appears as FREE in the PSN.
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First Son
Registered: 02/13/2013
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Re: PS Store Showing Free Items When It's Not

Feb 14, 2013

bought the following items originally marked as free and recieved no checkout page. just straight out download of the items below. would really like to see a refund on the items. thank you.

 

Digital Blasphemy: Dragon Gold Dynamic Theme (1)               2.99

Digital Blasphemy: Moonlit Oasis Dynamic Theme (1)             2.99

Digital Blasphemy: Sierra Autumn Dynamic Theme (1)            2.99

Digital Blasphemy: Tharsis Dynamic Theme (1)                        2.99

Alien Breed (1)                                                                                   9.99

 

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First Son
Registered: 10/06/2011
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Re: PS Store Showing Free Items When It's Not

Feb 14, 2013

Here are the items that appeared on the marketplace as FREE that I ended up being charged for, plus the amount I was charged:

 

Alien Breed (Full Game) - $7.99
NBA 2K13 (9.1 GB) - $29.99
Might & Magic® Clash of Heroes® (Full Game) - $7.49
Rayman 3 HD (Full Game) - $4.99
The King of Fighters XIII™ NESTS Style Kyo (Add-On Content) 
- $3.49

The King of Fighters XIII™ Mr. Karate (Add-On Content) - $3.49
The King of Fighters XIII™ Unlock Customize Colors (Add-On Content) - $1.99
The King of Fighters XIII™ Unlock Billy, Saiki (Human Form) (Add-On Content) - $0.69
The King of Fighters XIII™ Unlock Icons (Add-On Content) - $1.99
The King of Fighters XIII™ Unlock Gallery (Add-On Content) - $2.09
Digital Blasphemy: Sierra Autumn Dynamic Theme
- $2.99

Digital Blasphemy: Moonlit Oasis Dynamic Theme - $2.99
Digital Blasphemy: Tharsis Dynamic Theme  - $2.99
Digital Blasphemy: Dragon Gold Dynamic Theme - 2.99
Everybody Dance™ Pack 11 (Add-On Content)
- $8.99


I called customer service last night and provided them with the same list.

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First Son
Registered: 02/14/2013
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Re: PS Store Showing Free Items When It's Not

Feb 14, 2013

 

Yeah, I saw a bunch of stuff listed as free, but only decided to go with Rayman 3. The only reason I knew I was charged was I heard someone talk about this same thing and I checked my account history to see I was charged $5. I didn't even get an e-mail saying I purchased anything. I'm in a tough spot financially, so I can't just brush this off and say "oh well".

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Uncharted Territory
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Re: PS Store Showing Free Items When It's Not

Feb 14, 2013
Im not complaining about stuff labeled as free and not being free. I'm complaining that the All Star Super pack 1 is more expensive than just buying them separately. What gives?
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First Son
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Re: PS Store Showing Free Items When It's Not

Feb 14, 2013

I was charged for  

 

 

NBA2k13 $29.99

Alien Breed $7.99

 

Please return my money before crysis 3 comes out

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First Son
Registered: 02/14/2013
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Re: PS Store Showing Free Items When It's Not

Feb 14, 2013

Grabbed all of the mascots that were labeled as free for Playstation All-Stars Battle Royale, since it'd just keep showing that big lock on the menu if I didn't and I figured, why not if they're free? However, they weren't. In any case, I'd prefer to use money I actually know I'm spending, maybe on alternate outfits or PS Home items. It just totaled around $7 for me, so I'm not overly worried, but it'd be incredibly heavily preferred to get that back. Heck, I'll delete the mascots of my hard drive if you want. Those things creep me out anyways.

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First Son
Registered: 06/20/2009
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Re: PS Store Showing Free Items When It's Not

Feb 14, 2013

I was charged for these 3 downloadable content when they were labeled as free:

PS All-Stars PS3™ Buzz!'s Buzz Minion (Add-On Content)$0.49
PS All-Stars PS3™ InFamous's Lucy Kuo Minion (Add-On Content)$0.49
PS All-Stars PS3™ Jak and Daxter's Ashelin Minion (Add-On Content)$0.49

 

I downloaded these between 4:10PM - 4: 20 PM, during the time other games/DLCs were labeled as free. Usually if I choose to purchase something from the store, I'm taken to a confirmation page before I pay. However that didn't happen and these 3 items were downloaded imediately without warning. 

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PlayStation Community Manager
Registered: 06/22/2009
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Re: PS Store Showing Free Items When It's Not

Feb 14, 2013

UPDATE 3 (2/14 @ 2:32p PST)

 

We're continuing to identify everyone affected, but one point of clairifcation; we're using our reporting tools to identify those affected. There is no need to post on a forum or anything like that =) Please continue to stand by as we continue to ensure all heads are counted. Thank you. 

 

- morgan haro, SCEA PlayStation Community Management Team
@morganharo


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First Son
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Re: PS Store Showing Free Items When It's Not

Feb 14, 2013

Thank you Morgan for the updates, much appreciated.

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