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Nov 29 2013
By: MercuryValentine PlayStation Support 1177 posts
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Network Issues on PSN

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4 replies 39462 views Edited Nov 30, 2013

Hello all,

 

Due to high volume on PSN, some users may currently experience network latency. We are aware of the issue and working to resolve it as quickly as possible. We are sorry for the inconvenience and appreciate your patience.

 

11/29 12:03pm: We are currently investigating issues with redeeming codes/vouchers on the PSN. We apologize for any inconvenience.

 

11/29 1:19pm: The “redeem voucher” functionality on PSN has been suspended temporarily while the network issues are investigated further. Unfortunately this means that money cards, product vouchers, PlayStation Plus vouchers, PS3-PS4 upgrade vouchers and any other vouchers for digital content are not redeemable until this is resolved. Other PSN features should still be available, but there may be intermittent issues.

 

10:02am: We are still working hard to restore access to our voucher redemption system.  Unfortunately, we do not have an estimate on when the system will be available at this time.  Please try again later this evening or tomorrow.

 

 

Thanks,

MV

 

 

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PlayStation Moderation and Support
Message 1 of 5 (39,462 Views)
PlayStation Support
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Re: Network Issues on PSN

Nov 29, 2013

Hello,

 

We are currently investigating issues with redeeming codes/vouchers on the PSN. We apologize fr any inconvenience.

 

Thanks,

MV

PlayStation Moderation and Support
Message 2 of 5 (38,033 Views)
PlayStation Support
Registered: 02/21/2010
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1177 posts
 

Re: Network Issues on PSN

Nov 29, 2013

Just to include a bit more information:

 

The “redeem voucher” functionality on PSN has been suspended temporarily while the network issues are investigated further. Unfortunately this means that money cards, product vouchers, PlayStation Plus vouchers, PS3-PS4 upgrade vouchers and any other vouchers for digital content are not redeemable until this is resolved. Other PSN features should still be available, but there may be intermittent issues.

 

Thanks for your continued patience,

MV

PlayStation Moderation and Support
Message 3 of 5 (37,435 Views)
PlayStation Support
Registered: 02/21/2010
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Re: Network Issues on PSN

Nov 30, 2013

Good morning, everyone. We are still working hard to restore access to our voucher redemption system.  Unfortunately, we do not have an estimate on when the system will be available at this time.  Please try again later this evening or tomorrow.

 

Thanks,

MV

PlayStation Moderation and Support
Message 4 of 5 (19,697 Views)
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PlayStation Support
Registered: 02/21/2010
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Re: Network Issues on PSN

Dec 4, 2013

Hello all,

 

The digital voucher code redemption is fully active again. Thanks for your patience!

 

- MV

PlayStation Moderation and Support
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