Reply
Splicer
Registered: 09/19/2012
Offline
55 posts
 

Re: NFL Sunday Ticket Lags - Week 2

Sep 23, 2012

I did receive the refund, actually. It appeared on my credit card statement about 3 days after they notified me of the refund.

Please use plain text.
Message 61 of 80 (255 Views)
Reply
0 Likes
First Son
Registered: 11/27/2007
Offline
11 posts
 

Re: NFL Sunday Ticket Lags - Week 2

Sep 23, 2012
They tried to tell me it was a problem with my router. Please... Look a this forum and the PS3 forum full of people having the same problem. It's really really bad
Please use plain text.
Message 62 of 80 (252 Views)
Reply
0 Likes
First Son
Registered: 09/23/2012
Offline
1 posts
 

Re: NFL Sunday Ticket Lags - Week 2

Sep 23, 2012

I have the same problem and have been on the phone with Sony, my ISP, and directTV multiple times.... Even though I have a perfect connection for all other ps3 video streaming functions, they say I must "go to a friends house" with the system and blame my internet connection...  I will do everything I can next week to get a refund on the service. -let me know if you find a solution to this "video is not available issue"

Please use plain text.
Message 63 of 80 (246 Views)
Reply
0 Likes
Splicer
Registered: 09/19/2012
Offline
55 posts
 

Re: NFL Sunday Ticket Lags - Week 2

Sep 23, 2012

It is NOT a problem with the end user's connection, everyone. If you are on wireless you may experience degraded video quality, but regardless, the problems with streaming are 100% on Sony's end. They don't seem to have the bandwidth to deliver a high quality stream to the large number of people trying to access it.

 

Get your refund. It's the only way they will be forced to improve their service.

Please use plain text.
Message 64 of 80 (238 Views)
Reply
0 Likes
First Son
Registered: 08/28/2012
Offline
1 posts
 

Re: NFL Sunday Ticket Lags - Week 2

Sep 23, 2012

I can't get any games to work either.  Just stops...when it returns you're at a commercial or halftime.  Very ugly service.  I bought in the second half of last year and it worked fine so I know it's not my set up.  Also the commercials rearly have problems so I know how to buy Cialis.

Please use plain text.
Message 65 of 80 (229 Views)
Reply
0 Likes
Splicer
Registered: 09/19/2012
Offline
55 posts
 

Re: NFL Sunday Ticket Lags - Week 2

Sep 23, 2012

Sony's VP is addressing the issue on Twitter. https://twitter.com/philrosenberg Tweet at him to let him know you're experiencing the issues as well.

Please use plain text.
Message 66 of 80 (218 Views)
Reply
0 Likes
First Son
Registered: 06/22/2012
Offline
3 posts
 

Re: NFL Sunday Ticket Lags - Week 2

Sep 24, 2012

Called for a refund they told me that I had to wait 10-15 days to find out if the claim is accepted then upto another 30 days to recieve the money in my bank account.

Please use plain text.
Message 67 of 80 (202 Views)
Reply
0 Likes
First Son
Registered: 06/22/2012
Offline
3 posts
 

Re: NFL Sunday Ticket Lags - Week 2

[ Edited ]
Sep 24, 2012

@ jhmg85      how long from when you asked for the refund did you get notified?

Please use plain text.
Message 68 of 80 (199 Views)
Reply
0 Likes
First Son
Registered: 09/17/2012
Offline
3 posts
 

Re: NFL Sunday Ticket Lags - Week 2

Sep 24, 2012
I called again today after having two weeks of terrible service. I told them I want a credit not a complete refund at this time. I also got the 10-15 days remark.
Please use plain text.
Message 69 of 80 (186 Views)
Reply
0 Likes
Splicer
Registered: 09/19/2012
Offline
55 posts
 

Re: NFL Sunday Ticket Lags - Week 2

Sep 24, 2012

For the question on my full refund- I emailed support on Tuesday. Was notified that I would get a $299.95 refund on Wednesday. The credit appeared on my Amex statement on Friday. 4 business days in total.

Please use plain text.
Message 70 of 80 (175 Views)
Reply
0 Likes