PlayStation®Network Support

[jhmg85]

I did receive the refund, actually. It appeared on my credit card statement about 3 days after they notified me of the refund.

[iamevilbear]

They tried to tell me it was a problem with my router. Please... Look a this forum and the PS3 forum full of people having the same problem. It's really really bad

[jawsc4]

I have the same problem and have been on the phone with Sony, my ISP, and directTV multiple times.... Even though I have a perfect connection for all other ps3 video streaming functions, they say I must "go to a friends house" with the system and blame my internet connection...  I will do everything I can next week to get a refund on the service. -let me know if you find a solution to this "video is not available issue"

[jhmg85]

It is NOT a problem with the end user's connection, everyone. If you are on wireless you may experience degraded video quality, but regardless, the problems with streaming are 100% on Sony's end. They don't seem to have the bandwidth to deliver a high quality stream to the large number of people trying to access it.

Get your refund. It's the only way they will be forced to improve their service.

[sjajunk]

I can't get any games to work either.  Just stops...when it returns you're at a commercial or halftime.  Very ugly service.  I bought in the second half of last year and it worked fine so I know it's not my set up.  Also the commercials rearly have problems so I know how to buy Cialis.

[jhmg85]

Sony's VP is addressing the issue on Twitter. https://twitter.com/philrosenberg Tweet at him to let him know you're experiencing the issues as well.

[X6xRAMSx9X]

Called for a refund they told me that I had to wait 10-15 days to find out if the claim is accepted then upto another 30 days to recieve the money in my bank account.

[X6xRAMSx9X]

@ jhmg85      how long from when you asked for the refund did you get notified?

[jcall066]

I called again today after having two weeks of terrible service. I told them I want a credit not a complete refund at this time. I also got the 10-15 days remark.

[jhmg85]

For the question on my full refund- I emailed support on Tuesday. Was notified that I would get a $299.95 refund on Wednesday. The credit appeared on my Amex statement on Friday. 4 business days in total.