tshelton24 - I love how they post a question/answer statement indicating only a small number of users had issues and then to go on and try to blame the internet connection as the main reason for the issues.
LISTEN SONY - A majority of us who had issues have excellent broadband internet connections. THIS IS NOT THE ISSUE. Your service is the issue. Where is my refund?
Hey everyone. tshelton24 had the right idea. Go ahead and check out that information from the Knowledge Center. If you are still having issues after trying all of the solutions listed on that page, post in this thread below about your specific issue:
Thanks guys and we appreciate your patience.
Still no responce to my email I sent PSN Support over 24 hours again. I can only hope they have noted the issues and are trying to improve the service. I am being respectful, but how long for me to get a real answer?
JW, we have already reported the issue. Tshelton does not have the right idea. By the time people make it to the forums, they have already tried the simple troubleshooting. I will lay out what happened to me and presumably everyone else:
1) we paid $300 up front for this service, with no way to test it out.
2) Week 1 was flawless. Every game was smooth. I raved about it to my friends and family. I have a fiberoptic Internet connection. Bandwidth on my end will NEVER be an issue.
3) The morning games on Week 2 were flawless. Great picture, no freezing.
4) The Seahawks-Cowboys game starts. The quality is horrible. It freezes every 90 seconds. The timeline jumps around- I would miss 3 or 4 plays while the loading wheel jus spins and spins, only to come back to find that the other team now has the ball. This continues all game. All game. This is 1/16th of the entire experience I will receive from this service, and it was unwatchable.
Please escalate this for us. Now. This service costs as much as the Playstation itself. And you claim that no refunds can be given.