09-17-2012 07:57 AM - edited 09-17-2012 08:02 AM
Very disappointed by Sony PS3 / DirecTV. Yesterday was the first Cowboys game I've missed in nearly 20 years. I tried, but it was completely unwatchable. I've been purchasing Sunday Ticket every year since its inception, and before that I was a die-hard patron at a local sports bar.
They've lost my business. Not just Sunday Ticket, but any chance of ever using DirecTV for my provider again.
ATTN DALLAS FANS-- I've looked at the schedule this year and between the national games and games that I think will probably be broadcast in my area, there are very few I'll need to go to a sports bar to view; perhaps as few as 3 remaining. Thats $100/game they are saving me by making me dump their crappy service. Maybe I should thank them for making me reconsider.
Everyone should do the same-- take a look at your team's schedule. See how many games you will really need their service for. Then let them know that this "service" is a rip-off and we customers are not to be taken for granted.
As for refunds-- If they don't come through with refunds, there are probably many attorneys out there that would be happy to put together a class action suit against these very large and wealthy companies.
09-17-2012 08:16 AM
Had almost no issues with the Bucs-Giants game yesterday. I did notice that when I tried to switch to the Cowboys-Seahawks afterwards, it wouldn't even open, but I just gave up on it without thinking much of it at the time.
09-17-2012 08:18 AM
Blackouts are beyond DirecTV or PSN's control - unfortunately, it's the NFL's arcane licensing rules that govern that crap.
But for $300, with no trial period to make sure it works, you shouldn't EVER have a game that's inaccessible! Don't take this crap lying down, because that's what they're hoping you'll do.
09-17-2012 09:33 AM
was just given the status of my refund request. DENIED!~
F ps3 network, what a crock of bs. how can you charge for a service that doesnt work? now i call my credit card company to dispute the charge.
09-17-2012 09:39 AM
How can they deny you a refund when you didn't get the service you promised. The feed is supposed to be HD and nto constantly buffering and skipping a majority of the game. This is truly unbelievable. If my refund is denied I will never buy another Sony product again.
09-17-2012 10:04 AM
|PlayStation® Support - PlayStation Network Refund Denial|
Thank you for your recent call to Sony Computer Entertainment America (SCEA) Consumer Services.
We are unable to process your request for a refund on the PlayStation® Network.
According to our Terms of Service, all sales are final.
For more information please check the Terms of Service and User Agreement.
09-17-2012 10:17 AM
Wish I would have paid with CC instead of debit account! Keep pressuring them everyone - @AskPlayStation, @PlayStation, @PhilRosenberg, @DirecTVService, @DIRECTV on Twitter.
They need to SEE lots of people complaining about this. I'm in the media business, believe me, this works.
09-17-2012 11:13 AM
Twitter support for PSN just came online - they only watch this thing from 2 pm-5 pm eastern, if you had any doubts about how little they care about their users. They're at:
Go there, follow them (they supposedly respond via Direct Message on Twitter) and message them about your experience. They will feel it this way. Make it public.