I have tried for over a year to get mine to work, I saw the guys post about the P O BOX so I tried it and it worked, My address is 471 N. 4th St. So Line 1 was 471 line 2 was N 4th and line 3 was St and it worked, wow
I've been trying all day, it hasn't locked me out. I've copy pasted everything out of my banks website under "my contact info". Whats REALLY irritating, is that its a "Playstation Capital One" card that I got to use on the PSN store. So yeah I could use paypal/gift cards, but that would defeat the purpose of me getting this card. Chatted with SCEA, they told me to call in, i did and they said they could do nothing for me.
My problem is similar I have entered and re-entered the card multiple times the card number worked last week I do not see why it is randomely invalid now I was using the media go. Now the only form of the store is through the psn and that where my problem is occuring. It is telling me that my card number is invalid and it is not working. It is a visa debit card but it worked last week.
I had this problem as well. In the end the problem seems to be that the billing address and Name-on-card check is case sensitive. So I tried typing the address in all caps, and that did the trick.
YES! Thank you (to the guy who said enter PO box # on line two).
I have had issues with it saying invalid info a couple times, something else worked last time but this worked this time.
"enter exactly how it appears on statement" hah! my po box number is not under "PO Box" on my credit card statement.
I was using my PS3, I haven't bought anything since December of last year. I figured I would buy something new on PSN Store, so I go in, find what I wanted, and tried to purchase it. Realizing, that PSN still had my old card number. So, I had to change my password first because I forgot what it was over the years. I went into my account and tried to update it to my new card number so I could make some purchases. Doing it on the PS3 wasn't working so I decided to get on my computer and access my account.
So, I completely erased all of my old contact info and card data... I typed in all my new information, address, new card number, new expiration date... now it won't accept my newer valid card (This is the exact SAME type of card, as in VISA BoA credit card like my old one that did work before, just a replacement). The only error I get when I try to save it is beneath the Credit Card Number Field it says in red "Please enter a valid credit card number". I entered the number again and double checked it 15 times, I know it is correct. I called support and got a guy who said he didn't know if it was on you PSN's side or my Bank account/credit card side. I have made other purchases today at other places with my card so it is not my credit card, and It shouldn't be decline because I am no where near my credit limit.
I have tried almost ever single way on this site to try to find help with my issue. After the phone call I tried to go to where I could Email my problem by going from my Account page to "Customer Support" under Help at the bottom, "Contact us" at the top of the Sony Entertainment Network, and then select the Contact Us Email option. From there I filled out the email, then when I changed the "Device:" drop down to PlayStation3 option at the top of this Email Web Fill-in, it re-directs me to a completely different page... losing everything I just typed. Not cool.
Also, I tried to look for a chat session with support which took me forever to find. After waiting 30 minutes for the query to be up and for more help, it says "Status: Cancelled" when I hit zero in line. So I got no help there either.
The website is massively confusing when it comes to getting help, I feel like I keep getting the run-around. So I guess I will try my luck at these forums. I'm not going to put specific details up here involving my credit card of course but has anybody else had the problem and knows how I can resolve it?
I think I remember having this same problem putting in my initial card number three years ago, and I don't know what eventually fixed it (probably that 24 hour lockout which a representative should be able to unlock for me, tech guy said I had to wait...). I was hoping I would fix this tonight so I could get a little gameplay in on new expansions to some older games but it doesn't look like that is going to happen. I find this to be such a hassle.
This worked perfect for me. For example if my address were
557 74th ST W. Apt 202B
I had to enter
Line 1 = 557
Line 2 = 74th ST W.
Line 3 = Apt. 202B
Huge pain in the rear and makes me question why I have to go through so much hassle to throw my money at SONY.