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Jun 19 2013
By: shakawkaw- First Son 7 posts
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IP address error, can't obtain the IP address :( Please help!

[ Edited ]
15 replies 1472 views Edited Jun 19, 2013

I can't log on to my playstation network, and I just wonder if anyone knows how to fix it! When I'm trying to connect the internet, I just get the message "the key information exchange timed out", and it can't find the IP address. I have tried to enter all wireless information manually and nothing seems to work. Please let me know if you know anything about this! Smiley Happy And the internet is totally fine on my computer! 

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Treasure Hunter
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Re: Ip adress error

Jun 19, 2013

Your entering your WEP/WPA password wrong.

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First Son
Registered: 06/19/2013
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Re: Ip adress error

Jun 19, 2013

No I don't think so, because the network worked just for a few minutes one day, but then it has'nt been able to connect afterwards Smiley Frustrated  That's why I can't understand it, because I have checked that the password is correct several times. :/ 

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Treasure Hunter
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Re: Ip address error

Jun 19, 2013

Have you tried refreshing your modem and router?

 

1. Unplug both the modem and router or the combo

 

2. Plug the modem in first and wait for all of the lights to come on. Usually 3 blinking.

 

3. Then Plug the router in and wait for all of it's lights to stabilize.

 

4. Go back to your PS3 and try to connect using Easy connect.

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First Son
Registered: 06/19/2013
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Re: Ip address error

[ Edited ]
Jun 19, 2013

Yeah, I have tried that too. I have tried to restart both the router and the ps3. I'm not good at this stuff at all, and I feel so stupid! I feel that I have tried everything I know of... Can't understand anything of this **bleep**, and I want to play online! It's so annoying -.-  No matter what I have tried to do, it will not obtain the IP address.

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First Son
Registered: 06/25/2013
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Re: Ip address error

Jun 25, 2013
Today I have the same issue. I never had this problem before too. I reset my router and Internet and put password right but still won't recognize and obtain my IP address. Please help
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I Only Post Everything
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Re: Ip address error

Jun 25, 2013
First off, does the router have DHCP & uPNP enabled?
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First Son
Registered: 06/19/2013
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Re: IP address error, can't obtain the IP address :( Please help!

Jun 28, 2013
I have tried to disable upnp, and that didn't work. Shall I disable dhcp too?
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First Son
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Re: IP address error, can't obtain the IP address :( Please help!

Aug 1, 2013

I have been having the same issues as well. It keeps saying that the key info timed out and I have done everything I can think of to fix it. Im almost to the point where I'm going to throw the stupid ps3 away because it does this to me all the time. One day it works and the next day it is all wonky. Smiley Mad can anyone tell me how to fix it before I go insane?

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First Son
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Re: IP address error, can't obtain the IP address :( Please help!

Aug 1, 2013
i have two routers. one is the modem with a router and the other is just a router. when i connect the ps3 to the modem/router i get that same issue also the signal is a bit weak. when i connect to the other router which is just a router it works fine and the signal is a bit stronger. so you might have to change your router or try to connect your ps3 on another router to see if it works
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